SutiCRM Software Review: Overview – Features – Pricing
SutiCRM is an online customer relationship management software that has a comprehensive set of features to help streamline key business processes. It is a centralized, customizable, and cloud-based solution that enables teams from marketing, sales, and support to identify prospects, nurture new leads, transform opportunities to sales, and maintain strong relationships with customers. With a free edition, integration to popular apps, and add-on modules for feature extension, users can increase their profitability by paying only for the right features they need.
Features, Benefits, Product Strengths
- Marketing and Sales – SutiCRM streamlines marketing activities through automation, effective campaigns, lead generation from various sources, and targeted emails. It also facilitates assignments to the right sales people. Features include campaign management, campaign metrics, and respondent list management. Sales force automation enables the automation of business tasks, from lead generation to sales forecasting. It also helps users collaborate with their team to achieve sales targets. Features include contact management, opportunity management, lead management, territory management, and more.
- Reports, Analytics, and Social CRM – The online CRM software allows users to gain insights through pre-defined reports on campaigns, accounts, leads, opportunities, and others. They can generate role-based custom reports based on prospects, leads, accounts, or opportunities. Daily reports can track tasks performed by employees, and sales velocity report can provide insight into the sales pipeline. User can access dashboards based on role. Dashboards allow them to compare charts, and monitor recent activities, top activities with the highest revenue, the sales pipeline, or conversion ratio charts. The Social CRM feature enables users to interact with members on social media in real time. They can convert them into prospects, and keep track of existing and potential customers.
- Service Support, Activity Management, Inventory Management, and more – SutiCRM includes service support analytics features through dashboards, contract management, case management, knowledge base maintenance, and customer profiling. Activity management includes visitor tracking, calendar sync, multiple calendar merge, mass emailing, document management, and more. Inventory management allows users to manage suppliers, purchase orders, receipts, issue of goods, and generate inventory reports. The CRM software easily integrates with other SutiSoft products, and third-party apps such as Twitter, Google Calendar, Google Contacts, and Google Docs.
SutiCRM offers several plans. The Free plan for up to 3 users includes basic features such as contacts and accounts, leads and opportunities, activity management, reports and analytics, and mobile access to iPad, iPhone and Android devices. The Small Business Plan is priced at $5.95 per user per month, but minimum pricing starts at $50 per month. It has more features, including mass email, sales forecasting, customer management, quotes, sales order, and more. An Enterprise plan is also available upon direct request.
Social Network Presence
SutiCRM is valuable to all business sizes with a need for automating their marketing, sales, support and contracts business process.
Some of their Clients
Clients include Cipla, CEAT, Mahindra Finance, Ovations Food Services, City Government of Georgetown, TX; Gerber Technology, Ingenico, and Yamaha.
Yanni Wang described SutiCRM as configurable, and allows her to manage leads and opportunities easily. The import and export capability is simple, the notes are easy to update, and the follow tasks allows her to proactively follow up her leads.
Dan O’Neal stated that the CRM software is a cost-effective and flexible solution. He described SutiCRM as easy to implement, increases efficiency and improves expenses visibility. The support also is extremely responsive and customer-service oriented.
SutiCRM is a part of SutiSoft of business solutions. They can easily integrate with its other products if needed, so that compatibility is ensured, without having to add complexity from using multiple providers. It is also scalable and customizable, so the software can flexibly grow along with its customers, protecting their investment.
SutiCRM is a product of SutiSoft, Inc., a privately held provider of integrated business management solutions with headquarters in Los Altos, CA, USA, and offices in India, Japan, and Germany. It was founded in 2009 by N.D. Reddy, CEO. It is one of the fastest growing SaaS providers with a 97 percent renewal rate. Its philosophy is to put the customers’ needs before all else. The company strives to build applications that have more features and connects more easily with other business solutions. It also customizes applications to suit the customers’ needs.