Bitrix24 Software Review: Overview – Features – Pricing
Bitrix24 is a unified collaboration platform with task and project management, CRM, contact center, and website builder modules. It can be deployed on the cloud or self-hosted on-premise. The integrated software provides an assortment of essential business tools that cover important processes. It eliminates the need to use a variety of disconnected tools, but instead offers a unified work platform where users can collaborate easily.
Features, Benefits, Product Strengths
- Unified Communications Platform – Bitrix24 provides a free collaboration platform that helps improve communications in organizations with a combination of communication tools in one solution. It has a built-in intranet, chat, video conferencing, calendars, workspaces, and task management. It also has a full-featured HR management system, secure document management, workgroups and project management platforms. The latest release includes new features with capability for mass invitation, integration with MS Active Directory for cloud users, improved knowledge management with new engine, and a new workflow automation using robotic process automation in Kanban interface.
- Task and Project Management – The collaborative task management for teams includes time tracking, reminders, reporting, task dependencies and other features. It has advanced project planning, resource management, and progress tracking with interactive printable Gantt charts. It integrates seamlessly with communication tools as well as client management tools. New features include a new task checklist, nested checklist, the ability to create a customizable project template, a task calendar view, support for deadline view in the planner, and new tasks for mobile.
- CRM, Contact Center, Website Builder, and more – Bitrix24 is the most popular free or low-cost CRM. It is a powerful tool for sales teams, with sales funnel automation features, marketing and sales intelligence, multichannel tools, an included customer contact center module, quotes, invoices, and many more. The latest Bitrix24 release codenamed Boston has a new CRM Forms feature available that can connect leads, deals, and orders. It has a new CRM Forms builder as well as a new CRM Forms processing. It works with Facebook Lead Ads and Google Analytics, and is covered also by the Sales Intelligence module. Moreover, the forms can be personalized. Other new features are automated Sales Tunnel, Deals Merge, Autodedupe, the ability to share CRM profile settings, a CRM Tutor, and many more. For its contact center module, it now integrates with 108 telecommunication companies for its telephony feature. It also has added support for multiple phone numbers for call tracking. For instant messaging, the platform now integrates with WeChat and WhatsApp. This is in addition to previous integration with Facebook, Messenger, Instagram, Skype, and others. Sites now supports Dynamic Blocks, and Sales Center. Free client management tools as well as native mobile apps for both iOS and Android platforms are available.
Bitrix24 Cloud version has a free plan and several paid plans. The Free plan includes up to 12 users and basic CRM, contact center, task and project management, website and landing pages, and communication features. The Special plans include the Start+ with site and CRM features for 2 users at $19 per month paid annually, the CRM+ for 6 users at $55 per month paid annually, and the Project+ for 24 users, also at $55 per month paid annually. They also have higher Business plans with more users and storage, advanced features and higher limits.
The On-premise version includes 3 plans, Bitrix24.CRM edition for up to 12 users, the Business edition for 50 to 500 users, and the Enterprise edition for 1000 users and above.
Social Network Presence
Bitrix24 is applicable to all sizes of businesses and organizations. It is valuable to companies that require an integrated platform for collaboration, task management, CRM, contact center, and website building. It has customers in various industries including real estate, construction, food, facility management, non-profits, services, property management, and manufacturing.
Supports 18 languages including English, German, Spanish, Brazilian Portuguese, French, Polish, Turkish, Japanese, Chinese (traditional), Chinese (simplified), Russian, Ukrainian, Italian (beta), Vietnamese (beta), Thai (beta), Hindi (beta), Indonesian (beta), and Malay (beta). Additional language packs and Partner-Developed localization packs are available.
Some of their Clients
Clients include FRoSTA, TCFM, The Lost Dogs Home, Children’s Rights Forum, Rajlaxmi Solutions, Immoveo, iServe Africa, Thailand Pool Tables, Upper Albany Main Street, and Endeleza.
Tudor Marchis recalled that for their company, they used to think email was the best option for both internal communication and communication with their customers. After implementing Bitrix24, they realized that it is not only the best solution for communication as it provides its own social network, IM, voice and video chats, but it also covers all work interactions in the company, becoming their single tool for everything.
Joanne Dinh stated that the system they use since 2010 for their non-profit animal shelter has helped educating thousands of website visitors on how to care for their dogs and cats. The demanding workload initiated a quest for a better project and document management solution. Since adopting the unified platform, they were able to save up to $1300 a year comparatively. Furthermore, Bitrix24 helps her save up to 120 hours in managing projects and reporting each year.
Üwen Ergün explained that after using Bitrix24 for several months, it has greatly benefited their company. Some of the benefits it provides to their business are increased levels of productivity and efficiency, improved collaboration, and improved customer interaction. He believes that the unified platform is definitely one of the best collaboration software to perfectly organize and manage every business operation, and improve the workflow within the company.
Bitrix24 is an all-in-one platform that is customizable, scalable, and affordable. It is known for its CRM application, which is integrated tightly to other modules such as the communication, task and project, contact center, and website builder. Exceptional features are now shared across modules, and continuous improvements on the application as a whole has made it a powerful platform of choice especially for medium to large companies and organizations. However, its free plan for up to 12 users is a very attractive solution for small businesses.
Bitrix24 is a product of Bitrix, Inc., a privately held company with head office in Alexandria, VA, USA. It was founded in 1998 by Sergey Rizhikov, CEO; Dmitry Valyanov, President; Alexey Sidorenko, VP; Vadim Dumbravanu, VP Technology; and Yury Tushinsky, CTO. The software was launched in 2008, rebranded with a cloud version in 2012, and today, over 6 million users in more than 180 countries and territories are using it. It also has 14,000 partners in many countries, namely, the US, Canada, Peru, Mexico, other South American countries, the UK, the Netherlands, other European countries, UAE, Saudi Arabia, Egypt, Morocco, other African countries, Singapore, Vietnam, other Asian countries, New Zealand, and Australia.