Bitrix24 Review


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Bitrix24 is business management and collaboration software that replaces multiple software solutions. Its integrated solution enables teams and businesses to use a single platform for communication, project collaboration, task management, CRM, employee management, and ecommerce. All-in-one software unifies company data and streamlines processes for increased efficiency.

Table of Contents

Bitrix24 Review: Features and Strengths

Collaboration and Contact Center

Bitrix24 provides a virtual workspace for distributed and remote teams with communication and collaboration tools. Up to 48 participants can hold video conference calls. It also has a chat tool, online time clock, a collaborative online document, cloud storage, work reports, and flexible calendars that sync with other calendar programs.

Aside from internal team communication, the Contact Center feature allows users to communicate with clients. It is a central hub for all social media channels so users do not have to switch between Bitrix24 and other social platforms. It integrates with Instagram, Facebook, WhatsApp, Viber, and other platforms. It also has telephony with smart routing and tracking, customizable contact forms, live chat, chatbots, canned replies, email, messenger, and SMS integration.


Bitrix24 CRM is among the leading customer relationship management software on the market with its packed features. It has client management, customer support, and marketing automation features that seamlessly connect with the software’s other tools and modules. It has lead acquisition and management features that utilizes multiple communication channels and lead scoring tools.

The CRM is mobile-friendly and allows users to manage teams, clients, and sales on the go. It has native apps for iOS and Android devices and online marketing, business automation, custom pipelines, sales analytics, and inventory management, among other features.

Tasks and Projects

Bitrix24 enables teams to efficiently set tasks, receive work reports, and manage projects online. Its visual project management tools include printable Gantt charts, custom kanban boards, and click-and-drag task dependency creation. A workload management feature lets project managers monitor project activity and distribute workload evenly.

It has time-saving features that include task templates and recurring task automation. It also has project workgroups, task planner, sub-tasks, checklists, time tracking, employee task tracking, task reminders and notifications, scrum support, and task permission settings.

Sites, Stores, HR, Automation, and More

Bitrix24 allows companies to create websites, landing pages, and online stores with a template-based website builder that requires no coding skills, and pre-optimized websites are SEO-friendly. Users can keep track of sales, manage stock, and accept payments on their online stores. It also includes free hosting with the option to customize domain names.

Its HR tools let users manage and automate business processes and workflows, and its people data and analytics can help create employee performance reports. Other features include employee directory, absence management, knowledge base, robotic process automation (RPA), records management, polls, announcements, appreciation badges, and integrations with Google Docs, Microsoft Office, Slack, Skype, QuickBooks, Xero, and Zapier.

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Bitrix24 Pricing

With Bitrix24, each plan covers all of that plan’s users, so it’s not a per-user pricing. Customers can pay monthly, every three months, or annually with a 20% discount. All plans, including the Free plan, have the chat tool, unlimited 1:1 video call duration, unlimited projects, and unlimited web pages. There’s also an on-premises version.

  • The Free plan includes unlimited users and basic communication, task and project, CRM, Contact Center, and website builder features with 5 GB of Bitrix24 Drive storage.
  • The Basic plan sits at $49 per month paid annually (or $61 monthly) for a maximum of 5 users and includes all the Free plan features with additional features for HD video calls, webmail, tasks, project templates, unlimited invoices, sales automation tools, custom fields, contact center, client management, and 24 GB storage, among others.
  • The Standard plan, at $99 per month paid annually, includes up to 50 users, all features in the Basic plan, additional advanced features for marketing, online documentation, and administration. It also includes 100 GB storage.
  • The Professional plan, at $199 per month paid annually, can have up to 100 users. It has all Standard plan features with increased capabilities and limits, plus additional sales intelligence, automation, HR, and administration tools. It includes 1024 GB storage.
  • The Enterprise plan, at $399 per month paid annually, includes up to 250 users, all available features, an enterprise pack, scalability, and 3 TB of storage.

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Who Uses Bitrix24?

Bitrix24 is for teams and organizations of all sizes, from small and midsize businesses to large enterprises. It is ideal for companies in need of an all-in-one business solution for CRM, project management, and collaboration. Customers include Grove Group Vietnam, Mobilblitz,, k-webs, Ecuatoriana Industrial, Artistic Closets, GHL Systems, Sotkon, and MoSAiK.

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Bitrix24 Supported Languages

Bitrix24 cloud accounts supports English, German, Spanish, Brazilian Portuguese, French, Italian, Polish, Russian, Ukrainian, Turkish, Chinese (Simplified), Chinese (Traditional), Japanese, Vietnamese, Indonesian, Malaysian, and Thai.

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Case Studies

Hélder Barbosa is the CEO of an international company that designs, manufactures, and sells underground containers for solid urban waste. The company was looking for a platform that would combine a cloud-based CRM with scalable project management and communication capabilities.

Barbosa chose Bitrix24 as it best fits the company’s requirements. With Bitrix24, the company is able to integrate multiple business processes into one platform. It provides a complete solution for tasks, project management, cloud storage, CRM, and communication. Barbosa also stated that the company has reduced its costs by dropping other tools whose function is now covered by Bitrix24.

Felicitas Fein is the project head coordinator for a quality teacher training campaign held in a public university in Germany. After analyzing the results of the first phase of the training, Fein realized that the project team and participants needed to optimize the communication and work processes on two campuses 200 km apart. They needed a streamlined and simplified project management solution that led them to Bitrix24.

Bitrix24 provides a project management tool that can document the project progress over a long period of time. It has built-in group chat/messenger and cloud storage for sharing and editing documents. The support chat also allows the users to immediately get help from the Bitrix24 team for any type of problem

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Why Choose Bitrix24?

Bitrix24 can provide teams and organizations an affordable and flexible team collaboration solution with its scalable plans that include a free plan. Its rich set of tools and features can replace multiple apps especially CRM, communication, and task tools to help centralize data and increase transparency. It is a platform ideal for cross-functional teams that can streamline processes, such as from marketing and sales to project teams and engineering, and to HR and accounting.

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Company Info

Bitrix24 is a product of Bitrix Inc., a privately held software company based in Alexandria, Virginia. The company was founded in 1998 by Sergey Rizhikov and Dmitry Valyanov. In the late 2000s, the company tested to incorporate their internal communication and collaboration solution with the CRM they are offering to clients. The initial beta testing showed promising results, which inspired the team to commit full-time to developing the product. The company released Bitrix24 in April 2012, which continues to grow its millions of customers worldwide.

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