Bitrix24 Software Review: Overview – Features – Pricing
Bitrix24 is a united collaboration platform with task and project management, CRM, contact center, and website builder features. It can be deployed on the cloud or self-hosted on-premise. The integrated software provides an assortment of essential business tools that cover important processes. It eliminates the need to use a variety of disconnected tools, but instead offers a unified work platform where users can collaborate easily.
Features, Benefits, Product Strengths
- United Communications Platform – Bitrix24 provides a free collaboration platform that helps improve communications in organizations with a combination of communication tools in one solution. It has a built-in chat and video conferencing tool for real-time communication. It has calendars that can be private or shared with a group. It can turn email into tasks for efficient message-to-work creation, and also functions as an intranet and private social network combined. Users can collaborate through document sharing and storage, and also has a full-featured HR management system for managing attendance, work reports, workflow automation, and employee directory.
- Task and Project Management – The collaboration platform includes task time management tools that enable users to set start and end dates to tasks. It automatically tracks time on tasks, but also allows for manual entry. It has a calendar task display and task planner views. Task supervision and control is possible with task reports and counters. It includes ratings by supervisor and monitors efficiency. Other features include reminders, notifications, and deadline control. It includes several task management roles, and other advanced tools such as templates, recurring tasks, dependencies, checklists, custom task fields, and others. With project calendars and interactive printable Gantt charts, users can plan projects, manage resources, and track progress.
- CRM, Contact Center, Website Builder, and more – Bitrix24 has CRM functionality that includes sales funnel, pipeline management, booking and scheduling, advanced reporting, 360-degree customer view, permission management, report sales and subscription management. The software also has an integrated help desk and contact center that can provide real-time assistance to customers. It has a classic helpdesk tools with tickets, priority, statuses, and SLAs. It has live support widget, multi-channel contact center that includes live chat, telephony, email, social network, and instant messaging. The Website builder tool allows users to create visually stunning websites, landing pages, and online stores without having to write a code. Free domain and hosting is included. Free client management tools as well as native mobile apps for both iOS and Android platforms are available.
Bitrix24 Cloud version is offered in 4 editions. The Free plan includes for up to 12 users and 5 GB of online storage. The Plus plan is at a discounted price of $35 for up to 24 users and 25 GB storage. The Standard plan and Professional plan are higher plans that include more users and features not available to the Free and Plus plan, such as restriction of public sharing, document lock, external users, worktime and reports, records management, custom fields in tasks, sales target, change pipeline, recurring deals, and more.
The On-premise version includes 3 plans, Bitrix24.CRM edition for up to 12 users, the Business edition for 50 to 500 users, and the Enterprise edition for 1000 users and above.
Social Network Presence
Bitrix24 is applicable to all sizes of businesses and organizations. It is valuable to companies that require an integrated platform for collaboration, task management, CRM, contact center, and website building. It has customers in various industries such as legal, retail, travel, transportation, and storage, among others.
Supports English, Chinese (Simplified), Chinese (Traditional), French, German, Polish, Portuguese, Russian, Spanish, Turkish, and Ukrainian.
Some of their Clients
Clients include Domrnr, FRoSTA, TCFM, The Lost Dogs Home, Children’s Rights Forum, Rajlaxmi Solutions, Immoveo, iServe Africa, and Thailand Pool Tables.
Ilya Kuklin stated that Bitrix24 provided the company employees information about the next tasks they should be doing. This was helpful when they were building 40 to 50 houses simultaneously, with about 75,000 tasks that need to be completed.
Andrea Van Bezouwen stated that the unified collaboration platform allowed many of the company’s employees to immediately organize numerous work and project groups. They are able to communicate internationally and collaborate on documents without having to resort to email newsletters or time-consuming searches.
Bitrix24 provides a shared, stable, and secured workspace that promotes organization, communication and collaboration of any task or project between teams and groups. It includes many useful tools that automate otherwise time-consuming and inefficient business processes, but also providing tight integration of data between tools, to provide a big picture and necessary insight that help users make informed and timely decisions.
Bitrix24 is a product of Bitrix, Inc., a privately held company with head office in Alexandria, VA, USA. It was founded in 1998 by Sergey Rizhikov, CEO; Dmitry Valyanov, President; Alexey Sidorenko, VP; Vadim Dumbravanu, VP Technology; and Yury Tushinsky, CTO. The software was launched in 2008, rebranded with a cloud version in 2012, and today, over 4 million users across more than 225 countries and territories are using it. It also partners with over 12,000 companies in more than 150 countries.