Nida Rasheed

Open Source CRM vs. On-Demand

What Is Customer Relationship Management (CRM)? CRM is a type of business strategy that businesses and companies use to reduce costs and increase profits by increasing customer satisfaction, customer loyalty and customer advocacy. CRM...

What is Help Desk Outsourcing?

This is the era when the business community is able to tap many opportunities and options to endure rising operational costs. A company can now possibly and easily employ an external or third-party company...

Tips to Improve Your Help Desk System

The help desk system of any company should be regarded with high importance. It should not be overlooked and neglected. Many businesses have failed because of their failure to recognize that significance. Your venture...

How to Choose a CRM System for Your Business Needs

For many companies, customer relationship management (CRM) is synonymous to sales force automation. For most others, CRM simply describes customer support management, contact center, field service, or automation of marketing. Confusion as well as...

Help Desk Outsourcing – Pros and Cons

It is very common today for companies, whether small or large, to outsource their help desk functions. A business now need not fret about not having enough employees who are technically trained and skilled...

CRM for Small Businesses

Customer relationship management (CRM) used to be exclusive to huge enterprises. But due to a widening adoption of popular management concepts across different industries, CRM is now also popular among small businesses. There are...

5 Advantages to Having a CRM System

There are many benefits that can be obtained from a properly maintained and managed CRM system. No wonder, such solutions have created a buzz in the modern business community. A business can stand to...

Why do Some CRM Strategies Fail?

One of the ways businesses can increase customers is through customer relationship management. A good customer relationship management (CRM) system will help the company deal efficiently with customers, clients and any potential clients as...