Home » monday.com Review 2023: Features, Pricing, Pros & Cons

monday.com Review 2023: Features, Pricing, Pros & Cons

monday.com, or monday work management, helps teams manage workflows and organize complex project details at scale. In this hands-on review, I’ll talk you through my experience in setting up monday to explore how it’s designed to facilitate your team’s project management demands.

monday’s highly visual project management platform enables teams to manage projects, assign deadlines, manage team workloads, and collaborate all within one intuitive, easy-to-set-up application. 
Key Features•Premade templates
•Customizable columns and fields
•Numerous views to choose from
Native Integrations50+ integration options
PricingFree Plan Includes: up to 3 boards, 2 users, 500MB storage, unlimited documents
Pricing: Four price tiers, ranging from free to $16 per user, per month.


Lauren Good Staff Writer project-management.com headshot
Lauren Good
Staff Writer & Researcher, project-management.com

Going hands-on with software is the best way to review software. That’s why spent about hours working with a fresh install of monday work management. I created a new monday.com account and then walked through the setup and onboarding process step by step. Next, I set up adding in a mock project complete with five team members. The mock project is a production schedule that would guide the small team in building out a sales dashboard to fully test and explore the functionality and user experience of monday.com. The full project setup included a 19-step process that included inviting users, establishing tasks and task dependencies, importing project data, creating automations, creating columns and filters, and more. 

In addition, I reviewed product specifications and customer testimonials, product documentation and demos, industry reviews, and competitor comparisons. 

And just in case you’re brand new to monday, we’ve prepared a quick intro: What is monday.com?

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Ease of Use & User Experience

Setup and Getting Started with monday.com 

When you initially set up an account with monday.com, you are asked a series of questions to help personalize your experience, including how you intend to utilize monday.com, how many employees your team has, and what industry you work within. The process took me under five minutes to complete. Once you have created your account, you are sent to your monday.com project dashboard for the first time, which includes a pre-established project with 3 columns to fill in tasks (shown below). 

The view from the start page after creating a monday.com account.

The Your first board view from my start page after creating a monday.com account.

As far as onboarding goes, I found monday work management to be extremely user-friendly for a new project management solution. For new users, having a pre-established setup ahead of time makes it easy to understand what items should go under which fields, making the overall setup experience more approachable.

When it comes to importing data from Excel, Google Sheets, or even other project management software, monday.com makes it easy with a simple three-step process. For users looking to add multiple projects or integrate workflow automations, pre-made templates make setup extremely approachable. 

Overall User Experience

Whether you’re setting up project boards, assigning tasks, or collaborating with teammates, monday.com offers users an extremely easy-to-use software experience overall. Again and again, I was impressed with monday’s intuitive interface, which is apparent from the earliest stages of the setup process. Colorful column labels make it easy to differentiate various task labels and categorizations visually, and it’s easy to learn how to add project elements or new view types. These functions are clearly labeled and visible from the project dashboard. Overall, most features on monday.com only require a few clicks to set into action, with drag-and-drop functionality for rearranging columns and tasks. 

monday.com’s night mode and colorful task tags.

monday.com’s night mode and colorful task tags. Source: monday.com, accessed June 2023.

Read More: Using monday.com Boards

Security Features

monday.com’s security features are modeled after industry best practices in data security, specifically such as ISO 27001, ISO 27018, and OWASP Top 10. While its systems are hosted via multiple availability zones at Amazon Web Services (AWS), some of monday.com’s in-app security features include:

  • Firewalls for enforcing IP whitelisting and access through permitted ports only to network resources
  • A web application firewall (WAF) for content-based dynamic attack blocking
  • DDoS mitigation and rate limiting
  • NIDS sensors for early attack detection
  • Advanced routing configuration
  • Comprehensive logging of network traffic, both internal and edge
  • Traffic is encrypted using TLS 1.3 with a modern cipher suite, supporting TLS 1.2 at minimum
  • User data is encrypted at rest across our infrastructure using AES-256 or better
  • Credentials are hashed and salted using a modern hash function
  • Available HIPPA-compliant plan (Enterprise plan only)

Customer Support Options

monday.com offers users a variety of support options for learning more about how to use the software and troubleshooting potential problems, such as: 

  • Self-guided knowledge base
  • Video tutorials
  • Solutions
  • Community form
  • 24/7 live chat 

While getting acquainted with monday.com, the self-guided knowledge base stuck out to me as an especially helpful resource for new users, as the guide walks you through each step of the process with screenshots included. The monday.com also manages a YouTube channel where you can explore educational content and new features and updates. 

Key Features

Premade templates make setup quick.

For users who are new to monday.com, or anyone who is looking to streamline the onboarding process, monday.com offers numerous project and automation templates for easy setup. The templates are customized by industry and intended use, providing value for teams of all sizes and backgrounds.

An example of a project template for a sales team.

An example of a project template for a sales team. Source: monday.com, accessed June 2023. 

Customizable options for everyone.

Across the platform, monday.com offers numerous customization options for users to design their optimal workspace. Within the project dashboard, users can customize the task column tags and colors, as well as the color of the background overall (light, dark, or night mode). Fair warning, the number of options available can be overwhelming. I suggest using monday’s defaults until your team is more familiar with monday’s overall workflow.

monday.com’s customizable backgrounds and column tags

monday.com’s customizable backgrounds and column tags. Source: monday.com, accessed June 2023.

The monday.com API facilitates even the most complex connections and integrations.

monday.com API (application programming interface) \allows users to develop their own tools and extend the capabilities of the application. For example, users can utilize API to sync data between monday.com and other platforms, access board data to render custom reports in-app, and more. This feature is available to all users, regardless of subscription plan type.

monday.com's API functionality.

monday.com’s API functionality. Source: monday.com, accessed June 2023.

Fair warning, however, that the API does require some knowledge of coding. That said, monday’s got so many native integrations already built out that most teams will never have to peer under the hood.

monday’s collaboration features make teamwork easy.

For teams looking to collaborate on projects and tasks, monday.com offers numerous ways to foster collaboration and in-app communication. Within the project dashboard, team leaders can assign tasks to specific team members, track task progress, view team member online and offline statuses, comment and tag users within tasks, and more. 

monday.com’s commenting and collaboration features.

monday.com’s commenting and collaboration features. Source: monday.com, accessed June 2023. 

Automations free users from repetitive, error-prone busy work.

Workflow automations help speed up everyday work processes and automate repetitive tasks. monday.com offers users a comprehensive database of automation templates for various uses, which makes it easy to get started. For more experienced users, the fill-in-the-blank style automation setup allows users to customize automations and create their own, based on task movement, status, updates, and more.

Workflow automation options from monday.com. Source: monday.com, accessed June 2023.

Integrations connect monday with your mission-critical systems.

Integrations make it easy to make the most out of monday.com as a one-stop-shop solution and incorporate the other apps you rely on in your daily workflow. monday.com offers users more than 50 integration options, such as Google Drive, Asana, Dropbox, Githuib, Trello, Hubspot, and more.

In-project workflow integrations from monday.com. Source: monday.com, accessed June 2023.

monday.com offers users over 50 integration options to help expand user capabilities and streamline work processes. These are some of monday.com’s top integrations:

  • Outlook
  • Microsoft Teams
  • Dropbox
  • Slack
  • Zoom
  • Google Drive
  • Excel
  • Salesforce
  • DocuSign

Additionally, monday’s apps marketplace offers users hundreds of ready-made apps that expand its capabilities. 

Flexible, configurable dashboards present information in the ways most useful to you.

Dashboards allow users to view status overviews, calendar views, chart insights, resource management metrics, tasks across boards, and time tracking all in one cohesive dashboard visualization. This is especially useful to larger teams who may be managing numerous projects and team members.

monday.com’s dashboard overview feature, with insight visualizations.

monday.com’s dashboard overview feature, with insight visualizations. Source: monday.com, accessed June 2023. 

Additionally, monday apps marketplace allows users to add ready-made apps that expand the capabilities of monday.com. 

Video Highlights: Get to Know monday in 4 Minutes

monday Pros & Cons

Designed for customization. monday.com offers users numerous customization options, including multiple display themes, color coding options, conditional coloring, column personalization options, and more. Pricing and options can be confusing. monday.com’s per-seat pricing style can be confusing and expensive for larger organizations. 
Diverse project and automation template options. Hundreds of industry and task-specific templates are built-in, allowing users to get started quickly. For workflow automation fans, monday.com has a wide variety of ready-to-enable automation triggers. Activity log tracking limitations. For free and basic users, activity log tracking is limited to one week. 
Great variety of customer support and education options. Monday.com includes all users 24/7 customer support, daily live webinars, a self-serve knowledge base, and a learning center.  Limited views for non-Pro tier plans. Users of the free and Basic plans cannot view tasks in chart view, map view, calendar view, or timeline view. Standard plan users cannot view tasks in chart view. 
Collaboration options for teams of all sizes. Team member tagging, commenting, automated update notifications and online/offline status updates keep team members in the loop.Minimum requirement of 3 users for any paid plan. Users looking to upgrade to a paid plan subscription must have a minimum of 3 users.
Intuitive and colorful user experience. monday.com is intuitive to use, with a sleek dashboard and appealing color options. Mobile app limitations. While monday.com does offer users a mobile app, its functionality, and layout is limited and significantly more difficult to use than the desktop version. 

monday.com’s versatile, scalable work management solution that can be tailored for organizations of all shapes and sizes. Here are a few examples of how diverse teams can utilize monday.com:


monday.com’s flexibility and customization options make it a great choice for marketing teams looking to manage and oversee multiple projects while tracking key metrics. For marketing teams juggling multiple projects, dashboard reporting features give insights into project status and work trends. Working with a multitude of digital assets? monday.com allows users to house and organize assets in-app, with the ability to integrate assets from apps like Google Drive and Dropbox. 


For teams with more technical needs, like information technology teams, monday.com is a viable option. Enhanced data and insights capabilities allow IT teams to monitor open support tickets, track employee time, view outstanding tasks, and more. 

Human Resources

For HR teams looking to streamline and organize processes, monday.com can be a great option for managing workflows. monday.com offers unique built-in templates to help HR-related projects run smoothly, whether it’s onboarding new employees, tracking employee performance, or streamlining recruitment efforts. 

Read More: monday.com for Staffing

The Bottom Line

My experience overall with monday was a positive one. I found monday checked off a lot of the critical must-haves for any team that’s shopping for an all-around project management platform that works straight out of the box. If you’re considering monday, its Free Forever Plan offers a solid introduction to all of monday’s most important features. I would have liked the Free Forever plan to offer more than two user seats, but at just $10 per user per month, you could have a five-member beta testing team but monday through its paces for just $50.

Featured Partners: Project Management Software

1 Wrike

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Tackle complex projects with Wrike’s award-winning project management software. Break projects into simple steps, assign tasks to team members, and visualize progress with Gantt charts, Kanban boards, and calendars. Manage resource allocation and forecasting with software that’s easy to launch. Automation and AI features strip away time-consuming admin tasks so you can do the best work of your life. Streamline your practices, align your team, and ensure you hit deadlines and stay on budget.

Learn more about Wrike

2 monday.com

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monday.com Work OS is the project management software that helps you and your team plan, execute, and track projects and workflows in one collaborative space. Manage everything from simple to complex projects more efficiently with the help of visual boards, 200+ ready-made templates, clever no-code automations, and easy integrations. In addition, custom dashboards simplify reporting, so you can evaluate your progress and make data-driven decisions.

Learn more about monday.com

3 Productive

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Start and deliver each billable and non-billable service by centralizing communication. Collaborate with teammates on tasks in real-time, streamline best practices, and let clients in on progress.

Stop spreading work across platforms. Subscribe to tasks to track progress, assign date ranges and deadlines, and check granular steps off with TODOs.

Learn more about Productive

4 Smartsheet

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Smartsheet is an online work execution platform empowering organizations of all sizes to plan, manage, automate, and report on work. Over 80,000 brands rely on Smartsheet for project and work management.

Learn more about Smartsheet

5 BigTime

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BigTime is a leading Professional Services Automation (PSA) software that helps you scale your business by giving you the ability to track and act on your operational metrics. Even with remote work, easily manage time, expenses, and billing for multiple projects all at once, and quickly identify areas of opportunity with advanced features like resource allocation and custom reporting. With BigTime Wallet and client portal, you can get paid faster using custom invoicing and payment processing.

Learn more about BigTime

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