REVE Chat Software Review: Overview – Features – Pricing
REVE Chat is a multi-channel customer engagement and live chat software. It enables support agents the ability to provide assistance to website visitors. Users are able to deliver better customer experience and service, and boost sales conversions. Its features allow them to use a variety of channels to engage customers using a single platform that centralizes and collates conversation, information, and feedback.
Features, Benefits, Product Strengths
- Live Chat, Video Chat – REVE Chat can be integrated in websites within a few minutes. It enables support staff to help visitors who initiate live chat assistance. It is an effective way to communicate with website visitors who are interested in a product or service, or seeking clarification. Video Chat allows face to face communication for visitors who want to talk and see agents in real-time. In its widget, visitors can click on the Video Call button to have a more personalized experience when they need help. It also has a Voice Call facility where a customer can directly make a call to a support personnel, instead of waiting for them to respond in chat. They can simply click the Voice Call button to make live calls. The software also has a Proactive Chat feature, where support agents can invite a website visitor to initiate a live chat with them.
- Facebook and Viber Messaging – The multi-channel customer engagement software provides users a way to create a live chat service in their Facebook company page. Customers can click on the Message now button to start chatting with the support team. It also integrates with Facebook Messenger. Another integration is with Viber app. Users can create a public account in Viber, and then integrate it with the live chat software. When customers send messages into the public account, the support staff will receive it in their Dashboard, where they can also make replies.
- Department Management, Visitor Analytics, Auto Trigger, Queuing, and more – REVE Chat has a Department Management feature where visitors can choose a department or team to chat with. This request will be routed to a specific department, where agents listed in that group only will be able to see the request and accept it to initiate the chat session. Visitor Analytics provide detailed information about the visitors’ past visits, pages viewed, number of chats initiated, etc. An Auto Trigger tool automates actions based on predefined situations, such as triggering Proactive Chat to a visitor viewing the pricing page. Other features include Queuing, which informs customers how long they need to wait to talk to a support agent, Canned Response to save and reuse replies to the most common questions, Chat Transcript, Visitor Banning, Screen Sharing, and more. It integrates with many popular apps such as Skype, Telegram, various CMS, CRM, e-commerce, and web builder tools. Native iOS and Android apps are also available.
REVE Chat offers 3 plans for different team size requirements. The Standard plan is priced at $15 per agent per month, and includes for many features including Facebook Messaging, Department Management, Auto Trigger, Proactive Chat, Canned Response, chat monitoring, file transfer, chat transfer, single website integration, and SSL encryption. This plan is ideal for small businesses. The Advanced plan is at $25 per agent per month, and the Enterprise plan is at $50 per agent per month. These higher plans include more advanced features and is ideal for growing businesses and big enterprise teams. Discounts are available when subscribing for 1 year and 2 years. A 14-day free trial period is also offered.
Social Network Presence
REVE Chat is ideal for businesses who require active engagement with their customers and website visitors. It is valuable for customer service teams, ecommerce businesses, enterprises that offer premium support to their customers, and other service providers such as those in the telecom and public utility, travel and tourism, education, and web hosting industries.
Supports multiple languages including English, Arabic, Chinese (Simplified), French, Japanese, Korean, Portuguese, Russian, Spanish, and Turkish, among others.
Some of their Clients
Clients include individuals and teams from various industries such as marketing and advertising, translation and localization, and telecommunications, like Inaani VoIP service provider.
Preeti Gupta stated that they use REVE Chat to offer online assistance to customers. The resulting increased engagement has helped their business grow with increased number of satisfied customers. Lisa Herly described the live chat software as an excellent and efficient customer support solution. It gave her business an opportunity to create better communication with existing and potential customers, offering them maximum satisfaction.
Why REVE Chat
REVE Chat cloud-based software has multiple tools to engage customers and improve their experience. Its correct application can result in more products or services being sold, leading to greater profitability, or more efficient processes, leading to cost savings and increased efficiency.
REVE Chat is a product of REVE Group, a privately held global enterprise comprising of several business verticals. Its headquarters is in Singapore, with development centers in Dhaka, Bangladesh; and New Delhi, India. Regional offices are present in Kowloon, Hong Kong; Miami, FL, USA; and London, UK. It was founded in 2003 by M. Rezaul Hassan, Group CEO. The group began its initial operations by delivering telecommunication and software solutions. Now, it has diversified its business into other sectors including computer security solutions, web software, roaming application, fashion, and real estate. It has clientele spread across 78 countries. REVE Chat was launched in 2014.