Category: CRM Software Reviews

Data2CRM Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

Overview Presentation

Data2CRM is a unique product and service for helping companies manage their data from different sources into an online CRM. By migrating their data from simple sources to an online CRM, they are able to take advantage and enjoy the full benefits of the system. It is a secure and automated process that manages the complex transferring of customer data from different categories such as accounts, contacts, opportunities and others. It also has an API that allows users to interact with multiple CRMs and extend the functionality to other business process, service or industry.

Features, Benefits, Product Strengths

  • Support for Multiple CRM SystemsData2CRM can work with more than 65 sources of data. These includes simple sources such as CSV and Excel, but also full CRM systems such as Microsoft Dynamics, Oracle Siebel, Salesforce and SAP.
Read the Complete Article

Salesforce Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

salesforce-logo

Overview Presentation

Salesforce is a customer relationship management platform (CRM) offering several cloud-based applications to help companies provide satisfaction to their customers. It offers a comprehensive set of applications, from sales and marketing, to customer service, encompassing all aspects of customer engagement and interface. It leverages cloud computing, which is more affordable than traditionally installed software. Automation and advanced features also helps users streamline their business process, and create faster returns on their investment.

Features, Benefits, Product Strengths

  • Comprehensive, Modular Sales ApplicationsSalesforce has applications for a wide area of customer interface. It has apps for Sales, Service, Marketing, Community, Analytics, Platform and Apps, Internet of Things, and Commerce. Users have more options in every module. For example, under Sales, users can choose SalesforceIQ, which is a small business CRM solution.
Read the Complete Article

Zoho CRM Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

Overview Presentation

zoho-crm-logoZoho CRM is a customer relationship management system and one of the best selling applications of Zoho. It is a software that enables users to engage their customers in multiple channels, all from one place. Moreover, it provides insight to help users run their business. They are able to readily access customer information that is useful to them to help close deals. Also, it has features that enable users to simplify their processes, so they can sell smarter, not harder.

Features, Benefits, Product Strengths

  • Multichannel and Enterprise ReadyZoho CRM enables users to meet and engage their customers in multiple mediums. Users can reach customers by email, by phone conversations, live chat, or through social media. They can see all their emails inside the CRM or make calls from it.
Read the Complete Article

Freshdesk Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

Overview Presentation

Freshdesk is a cloud-based customer support software and helpdesk solution. It is a platform with a comprehensive set of tools and features to help businesses support all the needs of their customers. Companies around the world use it to deliver exceptional customer service and experience. They are able to streamline their processes and provide multi-channel support. The software also helps customer agents become more productive through automations and game mechanics.

Features, Benefits, Product Strengths

  • Ticketing, Knowledge Base, Community ForumsFreshdesk has a powerful ticketing system that provides agents with various tools and information. The system gives them important status, contextual info, private notes, and more. They can also easily send formatted replies, view and manage tickets with just a few clicks. Other features include team inbox, SLAs, canned responses, bulk actions, scenario automations and more.
Read the Complete Article

Infusionsoft Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

Overview Presentation

Infusionsoft is a CRM, sales and marketing software focused on helping small businesses succeed. Its sales and marketing automation platform provides users with a central place for follow-up, contact management, billing and payment. Aside from its award-winning cloud-based platform, it also provides small business expertise and an ecosystem of small business partners, applications and technologies. By simplifying sales and marketing, it aims to help entrepreneurs spend more time growing their business and doing what they love.

Features, Benefits, Product Strengths

  • CRM, Marketing and Sales AutomationInfusionsoft web-based solution has customer relationship management features that enable users to organize their contacts, and find everything about their leads and customers, all in one place. Users can import and organize their contacts through tagging and segmentation. They can collect data about their behaviors, score them and prioritize the hottest leads.
Read the Complete Article

Insightly Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

Overview Presentation

Insightly is a customer relationship management (CRM) software for small and medium-sized businesses (SMBs). It is a cloud-based business application with project management features that enable users to link related items together. SMBs do not have the same resources as large enterprises, but with the help of technology, they are able to manage their business without worrying about software updates, server maintenance or security fixes. Moreover, this easy-to-use CRM software enables them to manage their contacts, tasks and projects efficiently using simple tools such as a web browser, email and 3rd party applications.

Features, Benefits, and Product Strengths

  • Powerful CRM, Integrated PMInsightly CRM software has the tools to enable users to manage their leads, contacts, organizations, partners, vendors and suppliers. It organizes important information, so that users can see customer background, email history, important dates, and many more.
Read the Complete Article

Top 5 CRM Software – Customer Relationship Management

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

crm-softwareCustomer relationship management (CRM) is essential for companies of all sizes as a business strategy. CRM encompasses a wide area of interactions and activities between a company and its customers. As a business strategy, it helps in understanding the customer, retaining them, attracting new ones, and winning new deals, thereby increasing profitability, but also decreasing customer management costs. The Internet and advances in technology brought about new CRM software that are scalable and customizable, with powerful engines for prediction, analysis, automation and streamlining of operations.

The Top 5

CRM software and applications are designed to help companies meet their goals of efficiently and effectively managing customer relationship. With advanced features, they not only help sales teams sell more, but really provide customers with the products and services they want. Some of the important features they should provide are automation for customer support, marketing and sales. Read the Complete Article

BPM’online Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

bpm-online-logoOverview Presentation

Bpm’online is a customer relationship management software (CRM) system running on top of a business process management (BPM) platform. Some systems help customers market their products, other tools help in getting orders while others help in providing account maintenance and services. Bpm’online offers three products on one platform to connect the dots between marketing, sales and service and manage the complete customer journey – from lead to order to continued customer service excellence.

 

Features, Benefits, Product Strengths

  • Align marketing, sales and service on a single CRM platform – Bpm’online provides its customers with comprehensive full-fledged applications for marketing, sales and service management on one platform that can be deployed as standalone products, or as a CRM bundle. The Marketing module has features for lead generation, qualification, distribution and hand-off to sales.
Read the Complete Article

Understanding The Different Levels of Help Desk Support

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

IT_HELP_DESKIf there’s something strange in your neighborhood? If there’s something weird and it don’t look good? If you’re seeing things running through your head? An invisible man sleeping in your bed? Who you gonna call? … What if you need to reset your password, the printer doesn’t work, you can’t update adobe reader, you can’t access the network, or your computer freezes? Who you gonna call? Ghostbusters?! No! Thanks Ray Parker, but no you gonna call the help desk.

As you may already know, and I hope that you know, the help desk is a critical part of customer service. These are the super heroes that fix the problems for your customers who are probably extremely frustrated. Resolving your customer’s issues, ASAP, greatly increases customer satisfaction, which, in-turn, positively impacts future sales. Read the Complete Article

Apptivo CRM Software Review: Overview – Features – Pricing

Need a simple project management software to manage your team?
Check-out our valuable and unique Top 15 Web Applications 2017.

apptivo logoOverview Presentation

Apptivo CRM is the online customer relationship management solution included in the Apptivo suite of business applications. It is a CRM system that enables users to track leads, sales and other information essential to close the deal. It also integrates seamlessly with the other apps in the suite to allow companies to quickly extend and customize their software systems to their unique business needs. A management dashboard provides users a simple and centralized point for gathering and organizing information as well as a launchpad for directed action and response.

Features, Benefits, Product Strengths

  • Lead Capture and Sales TrackingApptivo CRM has a Leads app that makes use of web forms to collect leads from prospects. It also has an innovative system that collects email information from emails for better lead generation and sales tracking.
Read the Complete Article