Shop Boss Software Review for 2022
Shop Boss is a web-based automotive shop management software that provides comprehensive tools and integrated functionality to effectively manage business, repairs, employees, and customers. It works across devices and browsers to allow owners, managers, mechanics, and technicians access to historical and real-time data through dashboards, web forms, live chat, and reports. It covers the full auto service and repair lifecycle process, from inspection and estimation, to work orders and billing with flexibility and scalability.
Table of contents
- Shop Boss Review: Features and Strengths
- Shop Boss Pricing
- Who Uses Shop Boss?
- Shop Boss Supported Language
- Case Studies
- Why Choose Shop Boss?
- Company Info
Shop Boss Review: Features and Strengths
Business Intelligence and Reporting
Shop Boss features Board Business Intelligence and Reporting that gives users a single dashboard view of the most important data of the business. Users get a quick overview of the business’s health, progress, and performance. The dashboard displays data and KPIs in visualizations that easily provides actionable insight.
Users can view shop health metrics and visualizations of real-time data in any desktop, tablet, or mobile device. It has customizable widgets, data filters, and date ranges. It provides comprehensive reporting of vehicle repair history and parts inventory. It also has an application audit log and communication log.
Invoicing and Payments
Customers can easily pay auto repair invoices from anywhere. As a web-based software, Shop Boss can process payments online, capture customer signatures, and manage attached documents. Features include customer invoicing, custom shop fees, custom payment methods, part pricing matrix, and quick quotes.
Shop Boss partners with 360 Payments for an integrated payment processing. Payments, invoices, and billing all reside in the same platform to provide shop owners a safer and more efficient process. It helps reduces errors, takes away PCI compliance issues, and easily adds remote payment features like text-to-pay. Integrated consumer financing applications and funding are also available through the partnership.
Employee Management, Customizations, Integrations, and More
Shop Boss also includes employee management tools so owners can maximize team productivity and increase shop efficiency. It has employee scheduling, employee time clock, labor time clock, support ticket system, and help desk. A built-in live internal chat allows users to send instant messages to any logged in user.
Other features include customization of tools and custom fields for repair orders, vehicle inspection, advertising sources, and canned jobs. It integrates with many popular apps such as QuickBooks, Carfax, and MyVehicleRepairs.net customer portal. It also includes appointment scheduling, digital vehicle inspection, Vehicle Identification Number (VIN) scanner, and parts ordering tools, among others.
Shop Boss Pricing
Shop Boss pricing is available in 3 basic packages paid monthly with different available add-ons to help customers meet their specific auto shop needs. Bundles that include different integrations can result in savings. Pricing shown is for 1 to 2 shop locations. Pricing for shops with multiple locations starts at $299 per month for the Standard Plan. Interested users can sign up for a free trial.
Who Uses Shop Boss?
Shop Boss is ideal for independent auto repair shops of all sizes, from small one-owner repair shops to large, multi-location repair franchises. Many customers in the US, Canada, Trinidad & Tobago, Puerto Rico, and the Middle East are motorsports repair facilities, heavy-duty trucking repair companies, franchise repair shops, emergency vehicle repairs, motorcycle repair shops, and fleet management companies. Customers include Brooks Auto Doctor, CS Motorwerks, TMR Automotive, Brandell Diesel, SCR Automotive, and Morris Auto.
Shop Boss supports English only at the moment.
Rebecca from an auto service and repair shop in Eugene, OR, stated that their shop has been using Shop Boss for many years now. She is glad that some of its features came from their ideas to help them manage their shop more efficiently. In particular, their customers greatly appreciates its clear work orders, itemized with individual costs of the repairs involved. Estimated jobs are easily saved and recalled for a quick transition into a new work order for customers who waited to have their needed repairs fixed.
Brandon Mandel is the founder and owner of a diesel automotive shop based in Calgary, AB. The company has been using Shop Boss from the start and it helps their team of mechanics and technicians in fleet management. Each team member is able to do all their work on their designated locations, communicating and going through the process using their computers, from doing inspections, requesting parts, to creating work orders. And it is easy for anyone to use, for managers and teams, as well as customers.
Why Choose Shop Boss?
Shop Boss is an innovative digital solution for the auto shop repair industry. It promotes seamless workflow, integrated processes, transparency, and clear communications using a single, flexible platform. It is easy to use for all types of users while also providing in-depth business intelligence and analysis to help owners and companies to be more efficient and profitable.
Shop Boss is a product of CSB Technologies Inc., a privately held automotive shop management software based in San Diego, CA. It was founded in 2012 by Chris Boshaw to provide independent auto repair facility owners and national repair brands the latest and most comprehensive tools for managing auto repair shops. Its supports auto shop businesses of all sizes, from single shop locations to large, multi-location repair franchises, with its flexible and highly customizable system.