Shop Boss Software Review: Overview – Features – Pricing

Overview Presentation

Shop Boss reviewShop Boss is a web-based automotive shop management software that provides the tools and functionality to effectively manage business, employees, and customers. It is cloud-based and accessible from anywhere, as well as subscription-based for a cost-effective digital solution. It automates floor shop processes as well as invoicing, payments, and secure customer communications and approval.

Features, Benefits, Product Strengths

  • Web-based solution – Shop Boss improves accessibility for shop owners with web technology. All the tools that users need to increase their productivity is available as soon as they open their browser on any device. No need for software to download or to manually update. An unlimited number of users can log in from any location as long as there is internet connection. Furthermore, as a subscription-based SaaS, no license fees are required. You can manage your business with comprehensive reporting, parts inventory management, repair history display, and employee management tools.
  • Customer portal – The auto repair shop software helps not only owners and technicians but customers, too. Owners and customers can communicate clearly through a password-protected portal. Customers can view digital vehicle inspections and repair history. The shop management software gives customers the ability to approve repairs and pay invoices of repairs remotely. Invoicing and payments tools include customer invoicing features, custom shop fees, integrated payment processing, part pricing matrix, and quick quotes. Paperless invoices and e-signatures expedite business processes while reducing office clutter. The software automatically creates digital copies of estimates and invoices and provides quick lookup and access, with the option to attach photos, documents, and receipts for complete work history and context.
  • Third-party integrations – Shop Boss integrates with many major automotive industry applications and websites to facilitate an auto shop’s daily operations. For instance, it integrates with AutoServe 1 and for digital inspection and shop tools, Autoshop Solutions for marketing, 360 Payments, QuickBooks, and for accounting and payment solutions. The software also works with CarFax, Epicor, MOTOR, NextPart, Parts Tech, TPMS, Worldspac, Autopilot, Broadly, and DemandForce, improving efficiency in a shop that provides complete service in one place.



Shop Boss offers three basic packages. The Silver plan is priced at $109 per month and ideal for shop management. It includes unlimited invoices, estimates, and repair orders, QuickBooks integration, unlimited text and email to customers, access to customer portal, e-signature for paperless workflow, credit card payment processing, customer support and software upgrades. The Gold plan at $175 per month includes all Silver plan features and additional features such as integrated parts ordering and digital vehicle inspection features for a complete shop management package. The Platinum plan at $285 per month includes solutions for a complete one-stop shop management. A 30-day free trial is available.

Shop Boss pricing

Social Network Presence

Target Market

Shop Boss is ideal for automotive repair shops of all sizes in the US, from a single location facility to large franchises, motorsports, and heavy duty trucking industries. It will cater to the needs of a newly opened shop as well as a company running fleet management for several decades.

Supported Language


Some of their Clients

Clients include Morris Auto Repair & Collision, Brooks Auto Doctor, Brandell Diesel, and SCR Automotive.



Jesse Maine, shop owner from Rochester, NY, stated that Shop Boss helps them eliminate waiting time. Everyone always knows what to do, and the ability to text or email a customer right from the software is a great feature. It is user friendly, allows remote access, and can extend its features, such as with a collision module that saves their business a great amount of time, according to Jesse.

Brandon Mandel, shop owner from Calgary, Alberta, stated that Shop Boss plays a big part in fleet management aspect of their business. Technicians are able to do everything without leaving their bay and simply using their Chromebook. It automates tasks such as parts requests and work orders. Brandon compares it to a dealership level software but easier to use.

Why Shop Boss

Shop Boss is a digital transformation solution for the auto shop repair industry. It provides the tools and features for paperless automated workflows and digitized business processes that help organizations improve efficiency and boost productivity. Auto shop owners are given an option to use highly accessible and customizable tools to get quick information about their business health, employee workload, and parts inventory. Moreover, they are able to communicate quickly and transparently to customers that helps foster business relationship.

Company Info

Shop Boss is a product of CSB Technologies Inc., a privately held automotive shop management software based in San Diego, CA. It was founded in 2012 by Chris Boshaw to provide independent auto repair facility owners a comprehensive set of tools and innovation such as a cloud-based app for managing auto repair shops. Its aims to support auto shop businesses of all sizes and make their jobs easier.

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Jose Maria Delos Santos

Jose is a subject matter expert and member of the writing team for and Bridge24. He has written hundreds of articles including project management software reviews, books reviews, training site reviews, and general articles related to the project management industry.