Lighthouse Software Review: Overview – Features – Pricing

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lighthouse logoOverview Presentation

Lighthouse is a web-based issue tracking application meant to help teams of any size to keep track of their project development with ease. It allows collaboration and collection of valuable feedback with all people involved, whether within the team or including the public. It offers features that make issue tracking and resolution organized, simple and visible for those who need to be involved. It allows integration as well as customization through its API that enables the application to expand its functionality and be seamless in being adopted by teams and organizations with existing workflows.

Features, Benefits, Product Strengths

  • Simplified Navigation and Ease of UseLighthouse issue tracking is designed to provide the user an intuitive and streamlined screen that allows for quick adoption. It will take new users just a few moments to figure out the system and use it instantly. It does many things automatically, such as organizing tasks as they are tagged into categories. Users can customize states to make things more meaningful and simple. Advanced search and saved searches called ticket bins help teams simplify their work by automatically updating groups of tickets according to their own workflow.
  • Powerful Issue and Project Tracking – This web-based issue tracking application displays an activity stream that keeps everyone updated with the project’s progress. As issues are created and resolved, the project team easily monitors the progress of their work with options such as subscribing to feeds. It integrates with email so that people can respond easily with their preferred channel of communication. An iPhone app also allows people on the go to stay within the loop. It has Milestones to help teams hit the deadlines whether they work on sprints or prepare for a major product launch.
  • Centralized Document Management, Robust API and more – Lighthouse, as a web-based application, handles all stored documents in a central place. Everything can get documented so that each issue has all the important notes readily accessible with it. Its API allows for integration with many popular cloud services and applications such as Beanstalk, Exceptional, GitHub and Airbrake. Developers can extend the functionality of the application so that what they get is just exactly what they need.

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Pricing

Lighthouse offers several paid plans and a free plan. The paid plans differ in the number of users, projects and storage space. For instance, the Bronze plan that is ideal for start ups and smaller businesses cost $25 per month and includes for 10 projects, 15 members and 2 GB of online storage space. The Silver plan is for larger companies while the Gold plan is their top offering. There is also a Personal plan for $15 monthly that includes for 3 projects and 10 members. They offer a 14-day free trial period where users can upgrade after the period or stay with a free plan. Also, signing up a year in advance will result in 10 percent savings.

lighthouse pricing

Social Network Presence

Target Market

Lighthouse issue tracking application is for teams of any size in any industry that works on issue/ticket tracking and resolution through task management, collaboration and other communication channels such as email and third-party apps.

Supported Language

English

Some of their Clients

No information is available.

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Testimonials

Stephanie S. stated that Lighthouse is a great tool to assign tasks and track workflow.

Philip E. described the issue tracking application as a very good ticketing agent with its best feature as the ability to synchronize with their GitHub account.

Why Lighthouse

Lighthouse issue tracking simplifies and automates many work processes involved in creating and resolving issues and tickets so that users can immediately work on their tasks without having to spend too much time learning the tool. It works well with email and other apps, especially Tender Support customer support software.

Company Info

Lighthouse is a product of entp, a consultancy and web incubator team based in Portland, OR, USA. It was founded in 2008 by Courtenay Gasking who believes in the idea that if he gets enough smart people in a room, anything is possible. So he brought a talented and skilled group of developers in their offices in Portland, OR and Los Angeles, CA, who are experts in web development technology such as Ruby on Rails web application framework and Prototype Javascript library, among others. They offer design, development, consulting and training services as well as open-source and proprietary plug-ins and applications. They also developed Tender Support, which is a discussion-based customer support system.

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Jose Maria Delos Santos

Jose Maria Delos Santos

Jose is a subject matter expert and member of the writing team for Project-Management.com. He has written hundreds of articles including project management software reviews, books reviews, training site reviews, and general articles related to the project management industry.

1 Response

  1. Den says:

    Is there some reason the company doesn’t want to disclose the details of the free plan. On their website, all that is disclosed is the existence of the free plan, but no details. A web search turns up a whole lot of other sites, like this one, reviewing it, but not disclosing any details about the free plan.

    Must be pretty terrible.

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