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Microsoft Dynamics 365 is a customer relationship management (CRM) and enterprise resource planning (ERP) application for businesses of all sizes and industries. It connects data, processes, and teams across the organization, providing users complete and updated information to make better decisions. The enterprise platform also includes advanced features like real-time reporting, predictive analytics, visualizations, task automation, and easy integration to the Microsoft ecosystem and third-party software.
Microsoft Dynamics 365 includes sales, marketing, customer service applications, and a unified customer data platform. Its sales application enables reps to personalize selling and engage customers in their preferred channels. Contextual customer information and team collaboration help improve sales efficiency. The application also has sophisticated lead management and AI-powered recommendations.
The marketing app includes real-time analytics that provides insights so users can predict customer intent and engage with them with precise content and timing. The customer service app has automated self-service support, assists in personalizing customer interactions, increases agent productivity with AI tools, and delivers proactive service with IoT integrations.
The Customer Insight app is an intelligent customer data platform that works across Dynamics 365 applications to create rich customer profiles, data mapping and segmentation, best action recommendations, and custom machine-learning models.
Enterprise Resource Planning
Microsoft Dynamics 365 offers finance, human resource, and project operation applications with real-time reporting and analytics. Users can improve their business’s financial visibility, workforce experience, and team collaboration to make timely decisions, meet changing demands, and deliver projects successfully.
The finance app lets users assess their financial health and improve financial controls with customizable reports, embedded analytics, and AI-powered insights. Features include process automation, budget control, financial planning and analysis, rules-based chart of accounts, and no-code configuration.
The HR app provides self-service tools, Teams integration, simplified benefits, time-off tracking, training, and compliance programs. Project operations help users get increased visibility, agility, and collaboration with simplified time tracking and expense management, embedded MS Projects capabilities, Gantt charts, Kanban boards, and project accounting tools.
Commerce, Supply Chain, and SMB Solution
Microsoft Dynamics 365 also includes an e-commerce application that allows users to deliver engaging and personalized digital commerce buying experiences for both B2B and B2C customers. The supply chain app includes features like asset lifecycle management, predictive maintenance scheduling, shop floor management, automation, real-time inventory, and supplier collaboration.
The software also offers an all-in-one solution to small and midsize companies through its Business Central app. The comprehensive cloud solution connects sales, service, finance, and operations teams. It works across devices, is extendable, and comes with built-in business intelligence, data visualizations, roles-based workspaces, and seamless Microsoft 365 integration.
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Microsoft Dynamics 365 Pricing
Microsoft Dynamics 365 pricing depends on several factors, such as:
Business Area Application (ex. finance, HR, supply chain)
Type of License (ex. assigned user, assigned device, unassigned)
Application chosen is the first app purchased by a user or a subsequent qualifying app
Interested users should download the Dynamics 365 Licensing Guide to be familiar with the different terminologies. All Dynamics 365 applications come with built-in data security, 99.9 percent or greater uptime SLA, integration with Microsoft 365 and LinkedIn, intelligent technologies, and phone and web support.
Business Central Essential: $70 /user/monthBusiness Central Premium: $100 /user/monthFinance: $180 /user/month as first app; $30 /user/month as subsequent qualifying appHuman Resources: $120 /user/month as first app; $30 /user/month as subsequent qualifying appSupply Chain Management: $180 /user/month as first app; $30 /user/month as subsequent qualifying appCommerce: $180 /user/month as first app; $30 /user/month as subsequent qualifying appProject Operations: $120 /user/month as first app; $30 /user/month as subsequent qualifying appCustomer Data Platform: $1,500 /tenant/month as first app; from $1000 /tenant/month as subsequent qualifying appSales Professional: $65 /user/month as first app; $20 /user/month as subsequent qualifying appCustomer Service Professional: $50 /user/month as first app; $20 /user/month as subsequent qualifying appMarketing: From $1,500 /tenant/month as first app; from $750 /tenant/month as subsequent qualifying appBack to top
Who Uses Microsoft Dynamics 365?
Microsoft Dynamics 365 is ideal for companies of all sizes using Windows systems and who need a modular ERP and CRM business application that connects and unifies data and processes into a single, scalable, integrated platform. Some of its customers are Coca-Cola Beverages Africa, GNC, HP, Chevron, GN Group, Columbia Sportswear, UNICEF Netherlands, Dr. Martens, and Toyota.
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Microsoft Dynamics 365 Supported Languages
Microsoft Dynamics 365 supports English, Arabic, Czech, Danish, Dutch, French, German, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Swedish, Thai, Turkish, and Chinese languages.
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Andreas Nordang is the Head of Global Supply Chain of an intelligent audio solutions company in Denmark that produces hearing aids, headsets, and speakers. To continue to innovate, the company needed relevant business data to gain insights and make better decisions for its day-to-day operations as well as track progress on long-term priorities. Microsoft Dynamics 365 helps centralize all the company’s ERP data in the cloud, enables the company’s supply chain process to be more agile and structured, and unifies its financial data across the company. Moreover, users gain AI-based predictive insights in real time.
Russel Anderson is the Senior Director of Retail Operations of a Portland, OR-based sportswear and outerwear company. As it digitally transforms its business, the company needed to streamline all operations, from IT data centers, to warehouses, to point-of-sale. Microsoft Dynamics 365 helps improve the company’s overall business performance, allowing the company to staff more efficiently, provide faster and more flexible customer service, and have increased inventory awareness.
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Why Choose Microsoft Dynamics 365?
Microsoft Dynamics 365 covers most business areas and processes to give users a single, flexible, and extendable CRM and ERP solution. A single platform centralizes, aligns, and uncovers valuable company data so users get a complete picture of the business all the time. This increased visibility helps streamline processes to ensure efficiency, enables teams to act swiftly, and allows leaders to decide based on accurate information.
Microsoft Corporation is a publicly traded American multinational software development company based in Redmond, WA. It was founded in 1975 initially to develop and sell the BASIC software for Altair computers. Over the years, it continues to build and launch new products as well as acquire software companies that align with its mission of providing technological platforms and resources that empower its users.
Jose Santos is a long-time contributing writer for project-management.com. He is a subject matter expert in the field of project management and has many years of experience writing about project management software and tools. He has written hundreds of articles for the project management industry, including numerous software reviews, book reviews, training site reviews, and more.