Teamwork online project management software started in 2007 with a focus on customer happiness. Throughout the years, Teamwork Project Manager empowered more than 1.5 million users in managing nearly 2 million projects and completing over 55 million tasks and counting. As the number of customers grow, the need to manage support services with the right tool while maintaining customer happiness brought about a rethinking and a review of strategies. This resulted in a new helpdesk product and a separate chat program that seamlessly integrates with a renamed Teamwork Projects.
Introducing Teamwork Desk
As more businesses started using Teamwork software for their project management needs, more customers are contacting them for assistance to solve problems. To help close more customer support requests, a company usually tries to automate the process as much as possible. However, in trying to become more efficient with the process, the human component of someone attending to a customer with a problem gets lost, and this affects customer happiness. Teamwork Desk is a helpdesk software designed and built with customers and their satisfaction at the core. Together with the best of industry standards, every line of code was written with the end goal of solving the customer’s problem fast by a productive support team.
Going beyond just the program or product, the whole customer support business was reviewed. And the first thing to go is a per agent pricing. This means unlimited users can get involved in every Teamwork Desk account. The simple rationale is that customer happiness is every employee’s job and responsibility, so why limit the resources that can best fix the problem. Also, the product has the right features of a customer-centric helpdesk platform. For example, users can easily assign tickets to subject matter experts, leave notes to give the needed information, track the ticket and measure satisfaction in the customer’s response. It also has a new way of managing support documentation and FAQs, as well as seamless integration with Projects for easy conversion of tickets to tasks.
New Teamwork Chat
Teamwork believes that real-time communication plays a vital part in helping a business run at its utmost potential. Every Teamwork user must be able to interact to their team members. Currently on beta, Teamwork Chat is a completely free and separate product that enables a user to contact any team member instantly and in many ways. As a separate product, new features and enhancements will be periodically added to help users make the most of their conversations.
As a first step, Chat will integrate with other Teamwork products such as Projects and Desk. In the latest release, Chat users can turn any message into a Teamwork Projects task. All they have to do is to right click on the message and follow the instructions. Moreover, if a PMCOM of a task in Projects or a ticket in Desk is copied and pasted into a chat, the information for that task or ticket will be pulled and placed into a graphical card in Chat’s Card feature. Teamwork Chat works on Windows and Mac platform, and soon to be available in Android, iOS, Linux, Google Chrome App and Web versions.
As mentioned, Teamwork Project Manager now goes by as Projects, in line with the launch of Desk and Chat. These three separate but integrable products have dedicated teams that will provide updates to continue to be world class products delivering complete customer happiness. To existing Projects users, there is no need for separate signup as the newest members of the product family are instantly available to them. To know more about the latest in Teamwork, visit their social media pages: Twitter, Facebook, and Google+.
Recommended Project Management Software
If you’re interested in learning more about top rated project management software, the editors at Project-Management.com actively recommend the following:
monday.com Work OS is the project management software that helps you and your team plan, execute, and track projects and workflows in one collaborative space. Manage everything from simple to complex projects more efficiently with the help of visual boards, 200+ ready-made templates, clever no-code automations, and easy integrations. In addition, custom dashboards simplify reporting, so you can evaluate your progress and make data-driven decisions.
ClickUp is one of the highest-rated project management tools today. Use Docs, Reminders, Goals, Calendars, Chat, scheduling, assigned comments, custom views, & more with this all-in-one project management tool.
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Tackle complex projects with Wrike’s award-winning project management software. Break projects into simple steps, assign tasks to team members, and visualize progress with Gantt charts, Kanban boards, and calendars. Manage resource allocation and forecasting with software that’s easy to launch. Automation and AI features strip away time-consuming admin tasks so you can do the best work of your life. Streamline your practices, align your team, and ensure you hit deadlines and stay on budget.