Teamwork Introduces New Products Desk and Chat

Teamwork online project management software started in 2007 with a focus on customer happiness. Throughout the years, Teamwork Project Manager empowered more than 1.5 million users in managing nearly 2 million projects and completing over 55 million tasks and counting. As the number of customers grow, the need to manage support services with the right tool while maintaining customer happiness brought about a rethinking and a review of strategies. This resulted in a new helpdesk product and a separate chat program that seamlessly integrates with a renamed Teamwork Projects.

Introducing Teamwork Desk

As more businesses started using Teamwork software for their project management needs, more customers are contacting them for assistance to solve problems. To help close more customer support requests, a company usually tries to automate the process as much as possible. However, in trying to become more efficient with the process, the human component of someone attending to a customer with a problem gets lost, and this affects customer happiness. Teamwork Desk is a helpdesk software designed and built with customers and their satisfaction at the core. Together with the best of industry standards, every line of code was written with the end goal of solving the customer’s problem fast by a productive support team.

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Going beyond just the program or product, the whole customer support business was reviewed. And the first thing to go is a per agent pricing. This means unlimited users can get involved in every Teamwork Desk account. The simple rationale is that customer happiness is every employee’s job and responsibility, so why limit the resources that can best fix the problem. Also, the product has the right features of a customer-centric helpdesk platform. For example, users can easily assign tickets to subject matter experts, leave notes to give the needed information, track the ticket and measure satisfaction in the customer’s response. It also has a new way of managing support documentation and FAQs, as well as seamless integration with Projects for easy conversion of tickets to tasks.

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New Teamwork Chat

Teamwork believes that real-time communication plays a vital part in helping a business run at its utmost potential. Every Teamwork user must be able to interact to their team members. Currently on beta, Teamwork Chat is a completely free and separate product that enables a user to contact any team member instantly and in many ways. As a separate product, new features and enhancements will be periodically added to help users make the most of their conversations.

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As a first step, Chat will integrate with other Teamwork products such as Projects and Desk. In the latest release, Chat users can turn any message into a Teamwork Projects task. All they have to do is to right click on the message and follow the instructions. Moreover, if a URL of a task in Projects or a ticket in Desk is copied and pasted into a chat, the information for that task or ticket will be pulled and placed into a graphical card in Chat’s Card feature. Teamwork Chat works on Windows and Mac platform, and soon to be available in Android, iOS, Linux, Google Chrome App and Web versions.

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Teamwork.com Changes

As mentioned, Teamwork Project Manager now goes by as Projects, in line with the launch of Desk and Chat. These three separate but integrable products have dedicated teams that will provide updates to continue to be world class products delivering complete customer happiness. To existing Projects users, there is no need for separate signup as the newest members of the product family are instantly available to them. To know more about the latest in Teamwork, visit their social media pages: Twitter, Facebook, and Google+.

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Jose Maria Delos Santos

Jose Maria Delos Santos

Jose is a subject matter expert and member of the writing team for Project-Management.com and Bridge24. He has written hundreds of articles including project management software reviews, books reviews, training site reviews, and general articles related to the project management industry.

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