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Smartsheet Review for 2023


Smartsheet is an online project management and work collaboration platform. It enables businesses and professionals to capture, organize, and share up-to-date work information across views, departments, and applications. Teams across functions and locations are able to plan projects, collaborate with teammates, automate tasks, create new apps, and integrate with other solutions using a single, no-code platform.

Table of Contents

Smartsheet Review: Features and Strengths

Project Management and Collaboration

Smartsheet is a flexible and visual project management tool that enables users to create, track, and visualize projects and its progress in various views. Its intuitive grid view lets teams create a unified but customizable view of projects with multiple column types. A highly visual card view allows teams to see, act, share, and track projects together. It also has a Gantt chart with critical path and dependency features, as well as an interactive calendar that syncs with other calendar apps, like Google Calendar.

Teams are able to plan, execute, and communicate with all stakeholders quickly with built-in collaboration tools. Users can post comments per row or per project sheet for greater work context and automate workflows to save time and simplify processes. They can also reply to conversations directly from email. Other collaboration features include content proofing, pinned annotations, individual approvals, and automated alerts and reminders.


Portfolio and Process Management

Smartsheet helps organizations standardize processes and integrate data across systems for a comprehensive business solution. Premium add-ons like Control Center enables teams to automate project creation, manage change, and aggregate portfolio reports. Companies can establish best practices and monitor portfolio status to make timely decisions on budgets, resources, and risks.

Its Dynamic View feature allows users to share granular information securely to internal and external teams, vendors, or across organizations while maintaining process confidentiality. Other features include activity logs, workflow automation, custom dashboards with widgets, document generation, forms and data collection, formulas for calculations, and multiple-sheet reporting capabilities.

Integration, WorkApps, Professional Services, Support, Training, and More

Smartsheet allows users to work more efficiently not only with its comprehensive list of features but also with data connections and integrations across technology platforms. It seamlessly connects across a stack of apps, tools, and services for an expanded view of information across the business. It has connectors for Slack, Microsoft Teams, Webex, and other communication, data visualization, content creation, automation, and security platforms. It also has native apps for iOS and Android devices.

Aside from integrating to other tools, its WorkApps no-code platform enables users to quickly build their own web and mobile apps within Smartsheet for a unified experience. Users can easily integrate other Smartsheet products like Brandfolder and Resource Management. Customers can also take advantage of offered professional services, access to professional support, and instructor-led or on-demand training from Smartsheet University.

Read also: Best Smartsheet Training and Tutorials

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Smartsheet Pricing

Smartsheet pricing is available in different plans depending on the customer’s needed capabilities. Customers can pay yearly or monthly on a per-user basis. All paid plans include unlimited sheets, while all plans, including the Free plan, have unlimited dashboards, reports, and online and community support. A free 30-day trial is available to let interested users see if Smartsheet is a good fit for their needs.

  • The Free plan for one user includes up to two sheets only but has access to the different work views, templates, mobile app, private sheets and reports, 500 MB storage, and exporting of sheets.
  • The Pro plan at $7 per user paid yearly (or $9 paid monthly) includes all features in the Free plan and has a maximum of 10 users. It also provides access to unlimited forms, 20 GB file storage, and user management tools.
  • The Business plan at $25 per user paid yearly has all the Pro plan features plus unlimited widgets per dashboard, unlimited sheets per report, baselines, document builder, API calls, custom colors, 1 TB storage, proofing, admin center, group management, and more integrations, with access to additional premium support.
  • An Enterprise plan with custom quote is also available for organizations with enterprise-scale requirements.

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Who Uses Smartsheet?

Smartsheet is a modern project and work management platform for businesses of all sizes across industries. Cross-functional teams in organizations such as project management, IT, operations, marketing, construction, healthcare, life sciences, higher education, financial services, and federal government use the software to build no-code solutions, organize information, and launch initiatives with agility and scalability. Customers include LEGO, Domino’s, Cisco, General Motors, Pfizer, American Airlines, Procter&Gamble, Roche Diagnostics, and AVI Systems.

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Smartsheet Supported Languages

Smartsheet is currently available in English, French, German, Italian, Japanese, Portuguese, Russian, and Spanish.

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Case Studies

Jonathan Fullerton is the senior manager of commercial PMO for a global biotech company. When he joined the company some years ago, he found a mixture of paper-based processes, stand-alone word processing apps, and spreadsheet documents. He recommended digitizing and automating the PM process, which led to the implementation of Smartsheet.

Soon after, COVID-19 emerged and spread rapidly. The company needed to identify communities with the greatest need and direct their newly developed COVID diagnostic test supplies to them. Fullerton and the team were able to use Smartsheet to allocate supply, prioritize the places to send, and track project delivery successfully.

Zach Valigura is the director of delivery and PMO for a systems integrator of audio visual (AV) and unified communications (UC) solutions to organizations worldwide. During the pandemic, many companies needed to add video solutions to their conference rooms to facilitate meetings between those in the office and those working remotely. This created a large work inflow for the company that created challenges. Information buried in emails and spreadsheets were difficult to track.

Valigura and a small team started using Smartsheet to track projects. Soon, the company adopted the software and it has become its single source of truth for tracking projects and collecting, visualizing, and sharing information to teams and customers. With the Smartsheet solution, the company’s project and program managers are now better equipped to manage complex projects and guide customers through their experience.

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Why Choose Smartsheet?

Smartsheet is an innovative platform with a rich set of features capable of handling the most complex projects while providing simple, flexible, and easy-to-use tools. People of all skill levels can collectively use it, quickly adopt it, and create maximum impact when launching projects, tracking progress, and delivering value. It provides a common, single platform that consolidates information, tools, teams, and processes, thereby uniting efforts, aligning goals, and ensuring success.

Read next: Asana vs. Smartsheet

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Company Info

Smartsheet Inc. is a publicly traded American company with headquarters in Bellevue, WA. It also has other offices in the U.S., Costa Rica, Australia, and the U.K. It was founded in 2005 by Brent Frei, Eric Browne, John Creason, and Maria Colacurcio. The company went public in 2018 and raised $150 million. Today, it has over 3,000 employees and customers in 190 countries. The company continues to reimagine work management through its products and to empower people to do amazing things.

Read our list of Smartsheet alternatives to see how it stacks up.

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If you’re interested in learning more about top-rated project management software or Smartsheet doesn’t seem like the right solution for you, take a look at some these popular options:

1 Wrike

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Wrike is the most powerful work management platform on the market, enabling teams to plan projects and collaborate in real time. Our award-winning software is trusted by 20,000+ companies across the globe, including Sony, Estée Lauder, and Siemens.

Wrike’s customizable features include Gantt charts, request forms, dashboards, cross-tagging, time tracking, and proofing. Integrate with 400+ apps from the likes of Microsoft, Google, and Salesforce. Automate repetitive tasks and achieve 50% faster planning. Work from anywhere with 100% access to your files via our mobile and desktop apps.

Whether you’re a small startup or an established brand, Wrike has the solution for you. Paid plans start at $9.80/user/month. Join our community of 2.3 million — start your free two-week trial today.

Learn more about Wrike

2 monday.com

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monday.com Work OS is an award-winning no-code work management platform that helps teams manage projects and workflows more efficiently.

Used by 152,000+ customers worldwide, this fully customizable software lets you plan, manage, and track every project in one place. monday.com offers time-saving and easy-to-use features such as automations, time tracking, document sharing, and real-time collaboration. Multiple board views such as Gantt and Kanban help you structure and navigate tasks and projects the way you prefer, and dashboards give a high-level overview of your progress.

In addition, integrations with apps such as Outlook, Microsoft Teams, Gmail, and Excel, allow you to easily continue working with your favorite tools from within the platform. monday.com also offers dedicated solutions, such as monday dev and monday sales CRM, designed to answer the needs of specific industries.

Learn more about monday.com

3 Productive

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Start and deliver each billable and non-billable service by centralizing communication. Collaborate with teammates on tasks in real-time, streamline best practices, and let clients in on progress.

Stop spreading work across platforms. Subscribe to tasks to track progress, assign date ranges and deadlines, and check granular steps off with TODOs.

Learn more about Productive

4 Smartsheet

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Smartsheet is a leading work execution platform that has real-time work management features, collaboration and automation tools. Users are presented with a familiar and easy-to-use spreadsheet-like interface. However, it has enterprise-grade capabilities that even Fortune 500 companies like Cisco, Bayer, HP, and PayPal are confident to adopt in their business. Strong project management features enable teams to utilize different views of real-time data, and switch easily from Gantt, card, grid and calendar views. Smartsheet has automatic update requests, and can be used for waterfall and agile projects, product launch, sprint planning, and more. The resource management feature provides users the visibility who is busy, and who is not, in real-time. They can also attach files, share sheets, get notified, view the activity log, export, email, and print.

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5 BigTime

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BigTime is a leading Professional Services Automation (PSA) software that helps you scale your business by giving you the ability to track and act on your operational metrics. Even with remote work, easily manage time, expenses, and billing for multiple projects all at once, and quickly identify areas of opportunity with advanced features like resource allocation and custom reporting. With BigTime Wallet and client portal, you can get paid faster using custom invoicing and payment processing.

Learn more about BigTime

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