Project escalation is an essential part of identifying and mitigating potential threats to the success of a project, yet many organizations fail to properly consider a plan for project escalation until problems arise, limiting their chances of successfully overcoming them. Read on to learn more about what project escalation is and how to properly devise a project escalation strategy.
What is Project Escalation?
Project escalation is a process that escalates awareness of project issues to higher-level stakeholders within an organization. The escalation process generally takes place after mediation attempts at the lower level of the organizational hierarchy have failed, requiring teams to relay challenges further up the chain of command. Depending on the severity of the situation, the project manager escalates the situation to inform higher-level management, executives, and in some cases, even external stakeholders.
Read more: What is Project Management?
What Situations Could Create a Need for Project Escalation?
There are a variety of situations that can create a need for project escalation:
- Risks or issues related to project objectives
- Resource conflicts (such as budget overrun)
- Poorly defined roles and responsibilities
- Scope disagreements
- Third-party dependencies
What is the Desired Outcome of Project Escalation?
When a situation progresses to require project escalation, the primary goal is to resolve the problem quickly before it threatens the success or continuation of the entire project. If handled properly, a thorough project escalation strategy ensures that any roadblocks in the project lifecycle are managed swiftly and appropriately.