TeamHeadquarters Review


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TeamHeadquarters is an integrated help desk and project management software solution that enables users to oversee and manage projects, incidents, and business operations. It combines project and task management, issue tracking, time tracking, resource allocation, and reporting in one platform. TeamHeadquarters users can easily monitor project progress, identify potential delays, and make adjustments to ensure that everything is on schedule.

Table of Contents

TeamHeadquarters Features and Strengths

Help Desk

TeamHeadquarters lets users create unlimited support queues that they can assign to different agents. The help desk software automatically creates tickets from email using configurable rules and templates, then assigns them to individuals for resolution. The My Queues Dashboard displays real-time feedback on ticket activity, as well as identifying emerging problems, and product support issues. It can monitor real-time activity across multiple help desks in the company.

Users can divert service and support requests away from Level 1 agents and send them directly to specialized teams using the customer portal. The customer self-service portal allows customers to create and manage their support tickets, attach documents, and provide updates. Portals can support different types of requests through custom forms that trigger unique ticket automation. A built-in calendar allows teams to plan when they will work on their help desk tickets. Linked timesheets and calendars make it easy for agents to add time and effort notes.

Project Management

TeamHeadquarters includes a Gantt chart tool for creating project plans. Users can add milestones, create tasks, assign resources, create schedules, and set project dependencies. The project dashboard shows real-time information as it occurs in the project, such as updates on tasks, tickets, time entries, comments, and milestones. Clicking on the tasks or tickets will show details.

TeamHeadquarters’s integrated project management software includes a task assignment and resource management capability to help users meet project deadlines. They can review the previous 90 days of work on all project and support work for each member of the team. Other features include task calendar scheduling, auto status update reports, email notifications, project financial management, and project issue management.

Asset Management, Resource Management, Team Management, and More

TeamHeadquarters provides asset management tools that are essential elements for managing issues and problems. The software connects single or multiple assets to incidents, captures vital asset data, and links assets to help desk tickets or incidents.

The software also has resource management to help users manage actual resource availability. It includes a dashboard to compare baseline vs actual resource utilization. Statistics give users details on maximum resource utilization and availability. Other features include custom teams, project team management, team member calendar and time sheet management, timesheet report, workload availability, company portfolio dashboards, and organization activity monitoring.

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TeamHeadquarters Pricing

TeamHeadquarters is available in several cloud-hosted plans. Customers can purchase additional storage on top of the included storage within each plan. A custom on-premises edition is available for Mid-Size and Enterprise Business plans. Interested parties need to contact TeamHeadquarters sales for more information.

  • The Small Business plan cost $9 per user per month and for teams up to 10 users. It has a help desk, project management, 1 email agent, and 5GB of storage. It also has calendar integration, resource management, and time management.
  • The Mid-sized Business plan, priced at $14 per user per month is for teams of 11 to 50 users. It has everything in the Small Business edition and also asset management, a standard customer service portal, 1500 portal licenses, and 20GB storage.
  • The Enterprise Business plan, at $18 per user per month for teams of 50 or more users. This plan includes all the features in the Mid-size Business plan as well as 3 email agents, a custom customer service portal with 3 custom portal pages, 5000 portal licenses, and 40GB storage.

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Who Uses TeamHeadquarters?

TeamHeadquarters is applicable to businesses of all sizes. Many of its customers belong to the transportation, education, healthcare, manufacturing, and service industries along with government and municipalities. Customers include Progress Rail; Vanguard Logistics Services; Dart Transit; MRP Solutions; City of London, Canada; Town of Jupiter, Florida; Metro Health Hospital; and Extendicare.

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TeamHeadquarters Supported Language

TeamHeadquarters supports English only at the moment.

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Case Studies

Bill Lewkowski is the EVP & CIO at a hospital in the city of Wyoming, Michigan. The hospital supports thousands of customers who send an average of more than 200 requests daily. It needed to be able to prioritize and respond in a timely manner. TeamHeadquarters allows Lewkowski and the team to structure the support organization by area of expertise. Call coordinators can allocate tickets to resources easily and effectively. The consolidated platform also allows teams to manage operational and project work as well.

Mike Boyle is the CIO of a long-term care provider in Markham, Ontario that offers health care and other related services to seniors. Since its start in 1969, the company has grown to become one of the largest care providers in Canada. With a commitment to providing high-quality, innovative, and patient-focused care, it needed a consolidated and reliable tool to run the business. Boyle states that TeamHeadquarters allows all their customer contact, project, support, and technical information to be accessible in one place. This has immediately improved customer satisfaction by 26 percent.

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Why Choose TeamHeadquarters?

TeamHeadquarters is a consolidated solution that enables users to manage both project and non-project work in one application. By unifying all work, meetings, and personal events into a single calendar, users are able to take into account all resource capacity while reducing IT costs. Companies are able to manage resources efficiently across all IT work areas, prioritize effectively, and reduce the likelihood of project delays to improve customer satisfaction.

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Company Info

TeamHeadquarters is a product of Entry Software Corporation, a private software company based in the city of London in Ontario, Canada. It was founded in 1998 by Mark Donais and Barry Cousins. While working then for Canada Trust and launching its online banking platform, Donais and Cousins saw a need for an integrated project management and ticketing system. So, they form Entry Software and created the first version of TeamHeadquarters. Today, the company continues to provide its customers an easy-to-use, collaborative service delivery platform so they can deliver best-in-breed IT services.

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