JIRA Software Review: Overview – Features – Pricing

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jira logoOverview Presentation

JIRA is an issue and project tracking software from Atlassian. Originally a bug tracking software, it now has powerful issue tracking functions, customizable workflows, agile planning capability and service desk features, among others. Teams of any size planning and building great software products will be able to capture and organize issues easily. From there, they can prioritize and assign work collaboratively, whether on their work desk or on the go. And when teams work smarter and faster, they simply get the job done.

Features, Benefits, Product Strengths

  • Powerful issue tracking systemJIRA allows users to create issues easily wherever they find it, be it in tasks, ideas, documents, or email. The software can capture all the team’s issues and allow them to organize and prioritize so they can take immediate action on what is important. It has several workflows on how to resolve issues so that the team can choose which process works best. They do not have to adjust to the defaults of the software. It has a dashboard that shows relevant information such as a Scrum planning and reporting board. Its interface comes with a simple way to communicate and share work with the team.
  • Flexible project tracking solutions – This issue and project tracking software comes with Service Desk, an intuitive screen with customizable queues, automated request management, and real-time reporting to provide customers with great SLA support. JIRA Agile adds agile project management features that can help Scrum teams plan their sprints or aid Kanban teams manage the flow of their work. A new mobile interface using HTML5 keeps the team in the loop wherever they are without having to download or install anything in their devices or smart phones.
  • Great product integrations and more – Software development becomes simpler and easier together with other Atlassian tools such as Stash enterprise Git repository management, and Bamboo continuous integration and build server. These tools integrate smoothly to allow teams resolve issues, code great software and deploy rapidly. With Bitbucket that provides unlimited private code repositories, it also allows teams from issue resolution to coding to merging very quickly. With easy integration with all Atlassian tools, teams can manage the entire application development process from concept to launch. Add-ons from the Marketplace can extend further its core functionality.

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JIRA issue and project tracking software can be used on-demand through its cloud services or be downloaded on the client’s own servers. Pricing mostly depends on the number of users. Aside from the way the software is hosted and the number of users, pricing also depends on which packages are included. For example, for the same number of 10 users, the Issue Tracking for projects costs $10 per month. However, issue tracking with agile project management costs $20 per month. The same cost of $20 per month if the user opts for issue tracking and service requests. For 10 users, the prices of the packages are the same whether cloud-based or downloaded.

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jira pricing

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Target Market

JIRA is for software development teams and for other teams that track issues for product development. The issue and project tracking software is ready for teams that use Agile methods such as Scrum or Kanban or their own custom workflow.

Supported Languages

It supports English, German, French, Italian, Portuguese, Spanish, Polish, Czech, Russian, Danish, Traditional Chinese and Japanese.

Some of their Clients

Clients include Square, NASA, eBay, Cisco, Salesforce, Adobe, BNP Paribas, BMW and LindkedIn.

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Narichika Kajihara of Rakuten, Inc., stated that information sharing has become incredibly fast. Using JIRA and Confluence together, developers easily document the status of projects and share the data with non-technical teams.

Dave Mittman of NASA stated that by using JIRA and other Atlassian products, they were able to tackle issues about project Ensemble with a team across geographical areas.


JIRA issue and project tracking software provides teams multiple ways to stay in the loop so they can easily watch issues, monitor activity streams and share information through dashboards, wallboards, and more. As part of the Atlassian group of products, it integrates smoothly for more features.

Company Info

JIRA is a product of Atlassian, a global software company that develops innovative enterprise solutions. It was founded in 2002 by Scott Farquhar and Mike Cannon-Brookes in Sydney, Australia. In 2002, the company developed its own bug tracker and called it JIRA, which is a truncation of Gojira, or Godzilla in Japanese. With the launch of another product called Confluence a year later, the company has quickly grown to establish a global presence with its other offices located in San Francisco, USA; in Amsterdam, the Netherlands; and in Tokyo, Japan. The company has been cash-flow positive for a decade, and continues to help teams of all sizes to work smarter and create better software together.

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Jose Maria Delos Santos

Jose Maria Delos Santos

Jose is a subject matter expert and member of the writing team for Project-Management.com. He has written hundreds of articles including project management software reviews, books reviews, training site reviews, and general articles related to the project management industry.

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