CRM Articles

CRM for Small Businesses

Customer relationship management (CRM) used to be exclusive to huge enterprises. But due to a widening adoption of popular management concepts across different industries, CRM is now also popular among small businesses. There are...

5 Advantages to Having a CRM System

There are many benefits that can be obtained from a properly maintained and managed CRM system. No wonder, such solutions have created a buzz in the modern business community. A business can stand to...

10 Steps to Creating a Great Customer Survey

Surveys are an important tool for understanding the customer and making sure your product/service sits well with them. It can help you evaluate the effectiveness of your different organizations/employees and identify problems early, before...

Top 7 Trends in the CRM world

CRM world is rapidly moving as new types of wowing customers are being explored by organizations around the world. Web 2.0 has helped amplify customer experiences – both negative and positive – and has...

Why to use Open Source CRM Software?

Today, business success depends on good relations between the company and its customers. Open source CRM software will help make contact and keep in contact with clients. The chosen CRM software will affect the implementation of this...

Cloud Computing – How it can help CRM?

In the context of technological developments, cloud computing has ushered in a new era. Cloud computing is defined as the architecture by means of which consumers use software-as-a-service through the internet on their workstations...