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Project management was a demanding job even decades ago. But it seems that nowadays as projects become more complex and teams more disperse (online environment’s fault), the project manager’s job is even more difficult. These changes in the working environment take their toll mostly on collaboration as a big aspect of project management. Making sure everyone is on the same page, and does the part required to complete the goal of the project will be the difference between success and failure. Following are a few tips to keep in mind in order to improve collaboration in your team.
Provide clear instructions
Providing clear instructions is of vital importance especially if the team is not located in a single location or communicates informally on daily basis. If instructions are not given personally and individually there is little too much freedom for personal interpretation and misunderstanding. Read the Complete Article
Business Analysis for Dummies is an easy to read, step-by-step guide for people who find they need to carry out a business analysis during their usual business activities. It covers the general principles and techniques of business analysis while providing guidance through the use of very practical examples. In the planning process users will find tools and tips to help them analyse their business activities, identify problems/opportunities and define what successful solutions should look like. It is reference material for those who wish to hone their skills in carrying out business analyses.
Publishers – For Dummies, published this first edition of ‘Business Analysis for Dummies’ on July 22, 2013. It has 384 pages and is available in both Kindle and paperback editions. Shipping weight is 1.2 pounds while it is 0.9 inch thick. Read the Complete Article
Kayako is a web-based customer support solution that empowers companies of all sizes to provide an enhanced customer service experience, and to collaborate more effectively in a team. As a comprehensive customer service platform, Kayako builds helpdesks for companies, enabling them to deliver superior multi-channel support to customers and continuously stay on top of support requests. Kayako also helps to reduce issue-resolving response time. Kayako is available both as a subscription cloud-based service as well as an on-premise service for companies, who want to control their own data and install Kayako on their own systems.
Features, Benefits, Product Strengths
Vorex Professional Services Automation (PSA) software aims to help companies, especially small and mid-sized businesses, streamline their operations by automating common but time-consuming tasks, resulting to an improved bottom line. With a core project management and time tracking functionality, the software-as-a-service provides its business users real-time information about project progress, profitability, possible issues, and resource utilization. It is a scalable solution that can evolve with the business as a company’s requirement grows to include billing, invoicing, CRM and HR solutions.
Features, Benefits, Product Strengths
- Comprehensive Project Management Core – The Vorex project management software solution is comprehensive, integrated and 100 percent made by the company; no third-party apps. Users can manage unlimited tasks, staff, projects and clients with the same intuitive interface. This web-based PSA software is securely accessible anywhere through traditional and mobile means to give the decision makers the right information about projects, resources, financials, schedules and other metrics.
A Guide to the Business Analysis Body of Knowledge (BABOK Guide) is the collection of knowledge and standards for business analysis practice. What the PMBOK is for project managers, the BABOK Guide is for business analysts. It contains the generally accepted practices as defined and enhanced by the professionals who apply it in their daily work. It is also the basis for the Certified Business Analysis Professional certification and the Certification of Competency in Business Analysis exam.
The second paperback edition of the BABOK Guide was published in March 2009 by the International Institute of Business Analysis. It has 272 pages and about 0.7 inch thick. The front cover displays the IIBA logo and name at the topmost part, followed by the book title, and then a black and white photo of what seems to be a work desk with documents being discussed by several individuals as shown by their hands. Read the Complete Article
Projects In Controlled Environments, Version 2, or PRINCE2 is the project management methodology of choice within the UK, especially for public projects. Its predecessor, the version 1 of PRINCE was developed in the late 1980s as a standard for IT projects. However, as it was applied also outside the IT environment, it became widely popular and became the standard project management method within the British government and even with United Nations’ projects. In 1996, it became PRINCE2, a process-driven PM method based on seven principles, seven themes and seven processes. The PRINCE2 method and certification have been adopted globally and are popular in the United Kingdom, Western Europe, Asia, Africa and Australia. PROJstudy provides a one-stop PRINCE2 training and certification solution.
Project requirements are the lifeblood of any project. At least in my opinion. Poorly defined requirements can mean lots of rework resulting in missed deadlines, budget overruns, frustrated customers, and failed implementations. Think of it as trying to drive your car with no gas in the gas tank. It just can’t happen with any semblance of a successful outcome.
That said, when requirements are defined at the beginning of the project planning process and the scope is set, are we done? Some PMs and project team members may argue that, yes, we are done. But the reality of it is that requirements management – whether you realize it or not – is an ongoing process throughout the project engagement. And that process, that is started during initial early requirements planning is a continuous repeatable process highlighted by the four activities below. Read the Complete Article
Zendesk is a web-based customer service software that brings together requests from different channels such as email, chat, phone, and social network apps into one system. It is a complete support ticket system that helps companies have a closer relationship with their customers through better communications. As software-as-a-service, it is a scalable platform that not only provides users with a unintimidating online environment that allows them to find what they need quickly, but also provide the customer companies data to further improve their performance and consequently, their relationship with their clients.
Features, Benefits, Product Strengths
- All Conversations in One Place – Zendesk customer service software allows users to handle and support multiple communication channels. It has support for unlimited email addresses to keep this communication channel organized. Company social network pages on Facebook and Twitter can be connected with the system.
Part 3 looks at why, as a project manager, you might want to consider business analysis certification. This builds on Part 1, which explores business analysis knowledge and credentials in a larger context, and Part 2, which explores the business analysis Knowledge Areas and commonalities with project management Knowledge Areas.
There are two certifications offered by the International Institute of Business Analysis, (IIBA), the largest and best known certifying organization in the area of business analysis skills. The certifications are Certification of Competency in Business Analysis (CCBA ®) and the Certified Business Analysis Professional (CBAP®).
Why would you consider going for the CCBA ® or CBAP®? Realistically and honestly, these certifications can be considered as “non-mandated necessities.” They are not compulsory! Read the Complete Article
Part 1 explored why, as a project manager, business analysis skills are important and why you might want to expand your business analysis knowledge and credentials. Part 2 explores the basics of business analysis, giving you a look at the knowledge areas of business analysis, highlighting the commonalities with a number of knowledge areas of project management.
The Business Analysis Body of Knowledge, or BABOK, is the Business Analysis Standard of the International Institute of Business Analysts (IIBA). The Guide to the Project Management Body of Knowledge, or PMBOK Guide, is the Project Management Standard of the Project Management Institute (PMI). The BABOK has 6 Knowledge Areas, whereas the PMBOK contains 10 Knowledge Areas. Read the Complete Article