ChangeRequest Software Review: Overview – Features – Pricing
ChangeRequest is a workflow and project management system designed to help manage new projects and change cases. Initially developed as an internal productivity tool by a software development and IT consulting company to manage its client projects, it has become a complete product offered either as a service (SaaS) or a licensed package for on-premise installation. Design and development studios, creative agencies, corporate IT teams and freelancers can definitely take advantage of its PM, time tracking and billing capabilities.
Features, Benefits, Product Strengths
- Efficient Project Tracking and Management – ChangeRequest makes tracking of multiple projects easy with simple but effective features such as tagging, milestones setting, bulk updates and integrated screenshot tool. Tagging allows the project manager to add important information to a project on top of the usual filter settings by status and workload. Milestones also helps organize and track projects when a certain amount of work has been completed. When managing multiple projects, cases and tasks, a bulk updates feature is an efficient way to accomplish a lot with less time. The software also has task categorization and priority settings, with a powerful search tool that can find recently changed columns.
- Easy Billing and Payment – Companies that are able to track, manage and deliver projects successfully should also be able to make accurate invoices and billing. This project management system has built in workflow to create cost estimates, approval and invoices one after the other. It has links to Authorize.net, PayPal and major credit cards to accept payment. It provides an easy, one-click process of setting up an invoice within the system, edit the contents, and send it online.
- Customization, Report Generation, Feedback Mechanism and more – ChangeRequest users can easily set up accounts for different client companies and projects. System users can be assigned a proper privilege level that allows them to view or access information as any of the three types of users. For each account, certain features can be turned on such as time tracking, billing, or email notification. International clients can have customized currency and time zones. Users can create reports that show resource utilization or financial data. Client surveys can be sent to gage satisfaction. Workflow can also be customized to fit the way work is done at a company. Other settings can be customized as well for branding such as company logos.
ChangeRequest offers two major types of plans. One plan is offered as a service and that includes the license and hosting. At $500 per month, users can have unlimited projects, unlimited users, and 15 GB of space storage. Another plan is offered as a one-time payment for the license. At $9950, the software will be hosted on the customer’s servers. This fee also includes unlimited projects and users as well as the source code in case customization is made by the customer. However, plans can still be customized per the user’s business needs.
Social Network Presence
ChangeRequest is ideal for project managers, team leaders and freelancers who use time-based billing. It is suitable for businesses in software development, web design, advertising agency, and creative studios. It can also be used internally by corporate IT development and support.
The PM software supports English and Portuguese (Brazilian).
Some of their Clients
ChangeRequest has decided to keep private its customers’ names. However, their site has announced that it is closely approaching almost 49,000 change requests posted.
Frank Nickerson attributed the growth of their company’s client base that now spreads to 30 different countries to their use of this PM software.
Businesses are unique due to many factors such as location, target market, expertise, products or services. Having a workflow and project management system like ChangeRequest enables these businesses to rapidly organize themselves, customize workflow, follow good business processes, and quickly realize a return on their investment with the help of automated, web-based productivity tools.
ChangeRequest is developed by Arca Solutions, a global software development and IT consulting company. It was founded in 2003 and has its head office in Annandale, Virginia, USA. Some of its products are eDirectory, a popular content management system for directory-based websites; Bit Engine, a tool for building native iOS and Android mobile apps; and Arca Mailer, an email campaign management tool that tracks data in real time. The company also offers mobile apps development, web design and development, IT consulting and cloud infrastructure services. With more than 3000 customers in over 80 countries, its team of experts helps customers find innovative solutions for problems related to engineering and design.