Slack is a multi-platform cloud-based team messaging application and platform. It is capable of real-time messaging, voice and video conferencing, archiving, and search functionality. Users can send one-on-one direct messages, create private group chat and persistent open chat rooms, organize chats by topic, attached files to messages, and integrate with a variety of online third-party apps. Organizations use it as an alternative communication channel to email. Communities of users also use it to discuss specific topics of interest.
Slack Features, Benefits, Strengths
Slack messaging application and platform provides teams different ways to communicate. Users can organize team conversations in open channels. They can create a channel for a project, a topic, or for a specific team, where everyone has a transparent view of the conversation. Users can also create private channels where they can include only selected team members. To reach out to one colleague directly, users can send a private and secure direct message. Slack Connect lets teams work with multiple external organizations. Communicate quickly and easily with clients, vendors, or agencies.
Messaging, Voice, and Video Calls
Teams can meet more efficiently with voice and video calls for up to 15 teammates. They can also share screens during a video conference call to help communicate ideas clearly. Its own voice and video call quality is clear, but the software also allows users to work with other tools such as Zoom, Cisco Webex, Microsoft Teams, Google Hangouts, or Blue Jeans without having to leave Slack. It also integrates with other productivity apps so you can chat with your team and collaborate using Google Drive, Salesforce, Asana, or Zendesk without the need to switch tabs.
Integrations, Workflow Builder, File Sharing, and more
The Slack app integrates with productivity apps and departmental tools so teams collaborate without interruption. It is also easier to quickly join video calls, manage shared calendars, or collaborate on files while continuing to communicate within context. It has a workflow builder tool that lets you create a workflow such as gathering a request, sending shout-outs, or crowdsourcing new ideas. It includes automation in how you want to start your workflow, or use pre-built workflows that you can customize further. The search tool lets you go through the team’s conversation history and get the information anytime without having to ask teammates repeatedly. Share files and documents within a conversation that provides details and context. The software automatically syncs files, messages, and documents across channels and devices. It also has native mobile apps for iOS and Android and Slack desktop app for Windows, Mac, and Linux.
Slack pricing includes a free plan and premium plans depending on the amount of features and capabilities included. The Free plan enables users to search and browse up to the 10,000 of the most recent messages, 10 service integrations, and one-to-one voice and video calls. The Standard plan at $6.67 per user per month when billed annually is ideal for SMBs and includes all free plan features in addition to unlimited message history, unlimited integrations, voice and video calls for up to 15 participants, and external collaboration. The Plus plan at $12.50 per user per month billed annually includes all Standard plan features and additional advanced identity management, data exports of all messages, custom user groups, and screen sharing. An Enterprise Grid plan for large businesses is also available.
Social Network Presence
Slack Target Market
Slack software is for teams and businesses of all sizes and setup in any industry with a need for an easier and more organized way to communicate and work.
Supports English, French, German, Japanese, Spanish, Brazilian, Italian, and Korean.
Some of their Clients
Clients include Influx, digital bank Up, MTA NYC Transit, Shipt, Airwallex, NTT Docomo, Culture Amp, Oscar Health insurance company, and TD Ameritrade.
When the pandemic struck, Chayse Porter, senior director of IT of a same-day delivery service company realized they needed to react quickly to meet the demand. They fully integrated their Slack app across their systems to navigate the ecosystem of their members, shoppers, and retailers. He stated that the software helps streamline their administrative tasks enabling them to cut down on response times. Previously, a small or medium issue would take three hours from start to finish. Now, it only takes 30 minutes with Slack.
Sarah Meyer is the chief customer officer of the largest public transportation agency in North America. When Covid-19 hit the US, New York City’s transit needs new tools to ensure rider safety. With Slack, everyone from train operators to dispatchers to station cleaners communicate with their mobile app to feed updates back to employees at headquarters. According to Sarah, the software is accessible and easy to use for employees on different teams at different levels. Something that previously might have taken 10 emails and three days now takes only an afternoon.
Slack offers an organized channel-based communication that promotes transparency compared to siloed information in emails. The platform also provides enhanced collaboration with faster search across message history, direct integration with other business apps, and a quick way to switch between chat and voice/video calls. Audio and video quality can be better, but integration with other video conferencing apps is easy.
Slack Technologies, Inc., is a publicly traded American company with head office in San Francisco, and with other offices located in New York, Chicago, and Denver, USA. The company also has offices in Toronto and Vancouver, Canada; Dublin, Ireland; London, UK; Paris, France; Munich, Germany; Melbourne and Sydney, Australia; Osaka and Tokyo, Japan; and Pune, India. Founded in 2009 by Stewart Butterfield (CEO) and Cal Henderson (CTO), the company was acquired by Salesforce in 2020. Slack continues with its mission to improve people’s working life by connecting teams, unifying systems, and driving their business forward.
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