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Freshworks is a cloud-based solution that offers several products for customer relationship management, customer engagement, service delivery, and HR. The products are easy to set up and use for quick adoption and deployment. An AI-powered platform unifies customer data management across software solutions and provides modern features such as analytics and intelligence, with the capability to extend functionality through integration and app marketplace offering.
Features, Benefits, Strengths
Flexible platform – Freshworks provides several cloud-based software solutions that run on an intelligent platform called Neo. It is an end-to-end, AI-powered enterprise platform that unifies workflows and features to better manage customer experience. The scalable platform helps users deliver their products or services consistently to their customers across teams, departments, and businesses. An AI engine provides smart information and functionality for different users, whether support teams, executive teams, or development teams.
Sales and marketing – Freshworks CRM, formerly Freshsales, provides a unified solution for sales and marketing teams. It has all the tools to quickly attract visitors and convert them into leads. Track page visits and actions, use AI-powered chatbots, build custom web forms, and tailor email campaigns. Freshworks customer engagement solutions show users the best deals, let them communicate across channels of their choice, and personalize messages. Smart pipeline management provides analysis and insights to close deals. It has integrations to help nurture customer relationships from sales to support. A sales-only and marketing-only solution is also available.
Customer experience, IT service, HR management, and more – Freshworks is a comprehensive platform with solutions for customer support in Freshdesk, live chat software in Freshchat, and cloud-based phone system in Freshcaller to provide a complete customer experience software. Freshservice is a no-code IT service management software that helps businesses achieve efficiency through automation, integrated service delivery, and scalable deployment. Freshteam is an HR software to help manage hiring, time-off, employee data, and HR workflows of small and growing businesses. Freshworks also has an apps marketplace for its products, a developer portal and community, as well as technology partners for seamless integration.
Freshworks include several products with its own pricing. For example, Freshworks CRM plans start at $29 per user per month billed annually ideal for small and starting teams. The Pro and Enterprise plans are for bigger teams and enterprises with more customization needs. Other products such as Freshdesk, Freshchat, and Freshteam include a free plan and premium plans.
Freshworks is a cloud-based solution for businesses of all sizes. The software platform is used by companies in multiple industry sectors to manage their customer relationships.
Supports English, Dutch, French, German, Italian, Polish, Portuguese, Russian, Spanish, and Chinese (Traditional).
Some of their Clients
Clients include Payvision, BrewDog, TeamViewer, Blue Nile, MultiChoice, Pearson, Exabytes, Vice Media, Fiverr, and ITV Network.
Lauren Nunnaly described Freshworks as a fresh and simple tool they have not found in other solutions. Lauren stated that she is delighted to work with the company that she describes as young, ambitious, and energetic.
Christophe Tomborski stated that his team likes Freshworks for its highly adaptable solution. It has a lot of metrics that allows Christophe’s team to track and follow up on both their customers and agents.
Douglas Anderson stated that what he likes most about Freshworks is that it works. They do not have to be trained in using the software because everything is intuitive.
Freshworks is a modern and affordable solution to help companies of all sizes attract and retain customers. It provides a flexible platform and intuitive software solutions with advanced tools and features seen in many enterprise-grade products. Users in various industries are able to build and nurture customer relationships through engagement and delightful customer experience that the software helps facilitate.
Freshworks Inc. is a privately held IT and services company based in San Mateo, California, and with offices in Chennai, Bangalore, London, Berlin, and Sydney. It was founded in 2010 by Girish Mathrubootham, CEO, and Shan Krishnasamy, CTO. The first product is a user-focused, cloud-based customer service software called Freshdesk. The company has successfully raised funds from investors as it continues to sign-up customers. They launched additional products such as Freshsales and Freshservice, and have made several acquisitions such as Flint and AnswerIQ. Their mission is to help their customers find and keep their own customers for life.
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Jose Santos is a long-time contributing writer for project-management.com. He is a subject matter expert in the field of project management and has many years of experience writing about project management software and tools. He has written hundreds of articles for the project management industry, including numerous software reviews, book reviews, training site reviews, and more.