ReachOut Suite Software Review: Overview – Features – Pricing
ReachOut Suite is a SaaS field service management software that is affordable, simple to use, and works across industries. It is an integrated system that enables users to manage their field service staff with cloud-based technology and mobile devices. It automates many tasks such as ticketing, provides important customer information as needed, and streamlines inspection processes while allowing administrators to effectively monitor utilization and manage schedules. All these capabilities result in operational efficiency, customer satisfaction, and business profitability.
Features, Benefits, Product Strengths
- Field Service Management – ReachOut Suite automates many operations that improves efficiency, which results in savings. With easy-to-use web software, managers are able to coordinate with field personnel and customers. Field personnel use native apps on their smartphone and tablets to streamline work process and eliminate paperwork. Users are able to plan, schedule and dispatch assignments to employees and contractors using drag-and-drop with automatic notifications. Graphic display, real-time status and location tracking information greatly improves utilization of field personnel.
- Customer Request Tracking – This integrated field service management software allows users to organize and access customer information details. Users can easily check history, past requests, contact details, site information, and more. They can also record new requests easily. These requests can be converted instantly to tickets to generate new work orders or inspection requests. The customer management system also allows users to add sites and entities, thereby making the database constantly updated for complete customer engagement and maintenance tracking.
- Inspections and Audit Management, Work Order Tracking, Native iOS and Android Apps, 24/7 Support, and more – ReachOut Suite also has inspections and audit management features that help in organizing and scheduling. Calendar view, pipeline view and other views enable users to quickly see planned or overdue activities, and all active jobs across various stages. Users can create reusable smart forms that can be used as questionnaires, for compliance assessment, quantitative scoring and others. Inspectors can view their schedules and notifications, and can even work offline with their iOS and Android devices. They can securely send reports with photos, estimates, and invoices directly to customers. Customer support is 24/7 and can help with online onboarding. White labeling opportunities and customizations are also available.
ReachOut Suite is offered forever free for the first 3 users. It includes 5 GB storage with full access to all features including unlimited customizable forms, customers, and assignments. Those who want to add more users will pay a subscription of $25 per user per month on an annual contract (or $30 user/monthly). This also includes an additional 1 GB storage, form templates, and premium support. Custom plan for enterprise users can include on-premise deployment, hardware and software integrations, API access, other custom features, and volume pricing.
Social Network Presence
ReachOut Suite works across many industries, and is ideal for retail, HVAC, snow removal, pest control, and landscaping service industries.
Some of their Clients
Clients include Legal Aide of Nebraska and Xorcom Ltd.
Muirne Hearney states that they have been very impressed with ReachOut Suite. It exceeded their expectations and delivered well within the parameters they specificed.
Ruth Bridger described their experience with the product as exceptionally good. The ReachOut Suite team addressed their requirements, even going above and beyond the project scope to deliver an attractive, functional and flexible product.
Why ReachOut Suite
ReachOut Suite provides essential field service management software features with additional functionality that enhances the capability of the user to manage their resources and business efficiently. It helps simplifies, streamlines and automates tasks and processes, resulting to better utilization and greater customer satisfaction.
ReachOut Suite is a product of Fingent Corporation, a web and mobile technology solutions company based in New York, NY, USA. It also has an R&D center in India. It was founded in 2003 by Varghese Samuel, CEO. The company provides high-quality software and product development, IT infrastructure, project management, and IT consulting services. In 2016, Fingent released ReachOut as its first SaaS platform product for audit and compliance solutions.