Quality counts on the Bottom Line

Mature man working along with colleaguesWhen it comes to sharing out the cake, are your competitors getting the slice with the icing while you’re left with the crumbs? Just how customers perceive you is fundamental to retaining and winning business.

Having a recognized Quality Management System (QMS) in place says a lot about your business. It gives customers the confidence to place their business with you and, increasingly, is a prerequisite for gaining preferred supplier status and tendering for public sector contracts.

A good QMS, such as the internationally recognized ISO9001, provides a robust framework for improving virtually every aspect of an organisation’s performance and is built around eight quality management principles:

  • Customer focus
  • Leadership
  • Involvement of people
  • Documented processes
  • Integrated systems
  • Continuous improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships

There’s nothing not to like really and it’s not hard. The maxim is that your QMS must be built around your business and not around the ISO Standard. You don’t have to change the way you operate, but you can be assured you will be following best practice.

The benefits that ISO9001 brings to a business are highly tangible – a recent survey by the Manchester Business School returned impressive results:

  • Better management control: 78%
  • Improved identification of problems: 77%
  • Use the Standard as a marketing tool: 73%
  • Improved efficiency: 69%
  • Better customer retention: 67%
  • Improved customer service: 70%

One of the best ways to implement a QMS, especially if you are time and resource poor, is to bring in the experts. They should first spend time familiarizing themselves with your business so that your system works for you. They’ll train your nominated system administrator(s) and offer ongoing support. It’s surprisingly cost-effective, but choose your consultant wisely. They must, of course, be ISO9001 certified themselves!

Recommended Project Management Software

If you’re interested in learning more about top rated project management software, the editors at Project-Management.com actively recommend the following:

1 monday.com

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monday.com Work OS is the project management software that helps you and your team plan, execute, and track projects and workflows in one collaborative space. Manage everything from simple to complex projects more efficiently with the help of visual boards, 200+ ready-made templates, clever no-code automations, and easy integrations. In addition, custom dashboards simplify reporting, so you can evaluate your progress and make data-driven decisions.

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2 ClickUp

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ClickUp is one of the highest-rated project management tools today. Use Docs, Reminders, Goals, Calendars, Chat, scheduling, assigned comments, custom views, & more with this all-in-one project management tool.

Used by 800,000+ teams in companies like Airbnb, Google, and Uber, it brings all of your projects into a single app! Built for teams of all sizes and industries, Our fully customizable & proprietary features make it a must-have for anyone wanting to keep project management in one place.

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3 Wrike

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Tackle complex projects with Wrike’s award-winning project management software. Break projects into simple steps, assign tasks to team members, and visualize progress with Gantt charts, Kanban boards, and calendars. Manage resource allocation and forecasting with software that’s easy to launch. Automation and AI features strip away time-consuming admin tasks so you can do the best work of your life. Streamline your practices, align your team, and ensure you hit deadlines and stay on budget.

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