1. Freshdesk

Freshdesk is a customer support and helpdesk solution founded in 2010 and based in California, USA. It helps companies manage their customer relationship through a social helpdesk, knowledge base, and community engagement. Since its launch, it is now being used by over 80,000 businesses and organizations all over the world. Some of its features are a ticketing system, multi-channel conversation support, automation tools, customizations that are easy to apply, and others. Freshdesk also has reporting features and integration with 3rd party apps for extending a company's support capabilities.

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2. Zoho CRM

Zoho CRM is the customer relationship management application of the Zoho suite. It helps teams simplify their process, provide information the way they want to use it, and ultimately show insights that are useful for the business. Multiple channel is supported no matter where customers are. It also has analytics, reporting, automation, and allows for customization. Zoho CRM is one of the most affordable CRM solutions but also has scalable plans ready for growing companies. Another advantage is the availability of a great number of add-ons and integrations, including other Zoho apps and 3rd party products in various categories such as sales, marketing, business productivity, customer service, social media and a lot more.

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3. Salesforce Desk

Salesforce is a leading web-based CRM software that is considered by many to be the #1 CRM platform. It has a variety of products for companies of different sizes and for specific industries. It helps teams boost their sales, close deals, manage leads and boost productivity. It can do so with just a user's browser and with email. Salesforce is an integrated CRM solution that covers sales force automation, customer service, marketing, campaign management and more. Also, users have the option to choose different plans with affordable pricing according to their current business needs, but also scale up later to grow with the company in the future.

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4. Zendesk

Zendesk is a web-based customer service software that brings together requests from different channels such as email, chat, phone, and social network apps into one system. It is a complete support ticket system that helps companies have a closer relationship with their customers through better communications. As software-as-a-service, it is a scalable platform that not only provides users with a unintimidating online environment that allows them to find what they need quickly, but also provide the customer companies data to further improve their performance and consequently, their relationship with their clients.

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5. Jira Service Desk

Jira Service Desk is an IT service desk and ticketing software that can run on the cloud or be self-managed in customer premises. It is a fully featured service management solution that connects IT, developers, HR, legal, facilities, and other business teams, as well as customers internal and external. Built on Jira's workflow engine, it provides a central place for employees or customers to ask for help, to report incidents, or to request for new services. It also integrates with many Atlassian and third-party apps, and is easy to set up.

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