Major Challenges Organisations Face When Managing Change
Geographically Diverse Teams
Smart devices and WiFi mean that anyone can work from anywhere at any time of the day. This is great for enabling individuals to stay in the loop wherever they are, and for enabling enterprises to hire top talent regardless of location. However, it poses an added challenge to organisations that have geographically dispersed teams across multiple time zones and keep up with status and communications to large, distributed teams.
Basic Tools and Spreadsheets
Most organisations still manage change events from a war room with spreadsheets taped to the walls that need to be physically noted and highlighted every time status or plans change. The combination of spreadsheets, basic project management tools and emails often used to manage change does not provide the visualisation, human and technical orchestration or real-time data that organisations need to ensure the success of a change event. It might be hard to believe that organisations are still relying on printed spreadsheets to run complex change events, but people at all levels of enterprises still rely on this method to visualise and coordinate change across the enterprise. Considering the level of innovation in other areas, these methods can’t be the most effective way to deliver enterprise change in 2019.
Data sharing has become much easier in our day-to-day activities, but getting status during a change event by relying on emails, phone calls and messaging apps is still not the most efficient way to stay informed. You need the data right in front of you at all times and to know it is up to date so you don’t have to constantly chase status, which eats up valuable time.
Change Management Innovations on the Horizon
Fortunately, innovation in this area is increasing and organisations now have access to new technology. These are just a few of the innovations that will start to help people plan, rehearse, orchestrate and review complex change events with greater levels of success:
Human and Technology Orchestration
Automation has great productivity advantages and takes a lot of time out of development and delivery. However, there is almost always still a need for humans in the partially automated end-to-end process of delivering change. The handoffs between these human and automated tasks can slow the whole process down and undercut some of the efficiency of automation. However, human and technology orchestration automates these handoffs and avoids the possibility of people slowing down the end-to-end process or missing handoffs from automated tools and other people, allowing you to truly make the most of automation productivity gains.
Connecting Global Teams
It isn’t just the largest companies that need to think about managing global teams – geographically dispersed teams are becoming increasingly common and present a number of challenges. Fortunately, automated communications and live telemetry can provide the visualisation, orchestration and communication capabilities necessary to manage dispersed teams effectively.
Live telemetry removes the need for constant communications because you can see status in real time without having to search for it. This ensures you always have the most recent data to make informed decisions. This also frees up time that would have been spent chasing and relaying status for more important tasks.